topic Block sim in Network

Block sim

kju300 — Tue, 22 Nov 2022 09:29:49 GMT

Hi. Iam traveller and my phone is 07*********

I dont know why i got this mes from you guys

:Hi there,

We're looking into your issue now, and we'll be in touch as soon as possible.

Your issue number is:

002*****"

And then i canot use my sim anymore. Please help!!!

Re: Block sim

StephR — Tue, 22 Nov 2022 13:24:17 GMT

Hi @kju300, welcome to Three Community.

This is a strange one. Have you been in touch with our customer service or complaints teams recently? Did you report an issue with your service at all?

As you're using one of our newer Pay As You Go SIMs, your best next step is to chat with our dedicated support team. You can reach them via the Three Pay As You Go app or via our online support pages.

Let us know how you get on, we're sure the team will be able to help sort this out for you.

StephR