topic Re: Not able to receive OTP in Network https://community.three.co.uk/t5/Network/Not-able-to-receive-OTP/m-p/41542#M8922 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/28429">@PastorIrwin</a>,</P> <P>The most common reason for this to happen is if the messages have been incorrectly identified as junk/spam.</P> <P>On Android you open the Messages app, then click on the menu in the top right, and you'll usually have a "Spam and Blocked" option.</P> <P>For iPhones there should be a couple of relevant settings in Settings &gt; Messages. "Message Filtering" and "Blocked Contacts" should appear in this menu.</P> <P>Check if you can find the messages, or anything to signify blocked contacts there.</P> <P>As the message is being sent from the Philippines it may also be worth checking your bank supports sending International messages on their system, and if so that your number is formatted correctly with the +44 UK dialling code.</P> <P>Thanks,<BR />Jonathan</P> Thu, 28 Nov 2024 16:16:46 GMT JonathanB 2024-11-28T16:16:46Z Not able to receive OTP https://community.three.co.uk/t5/Network/Not-able-to-receive-OTP/m-p/41520#M8916 <P>Three please help! I am unable to receive OTP's from my bank in the Philippines</P> Wed, 27 Nov 2024 17:58:55 GMT https://community.three.co.uk/t5/Network/Not-able-to-receive-OTP/m-p/41520#M8916 PastorIrwin 2024-11-27T17:58:55Z Re: Not able to receive OTP https://community.three.co.uk/t5/Network/Not-able-to-receive-OTP/m-p/41542#M8922 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/28429">@PastorIrwin</a>,</P> <P>The most common reason for this to happen is if the messages have been incorrectly identified as junk/spam.</P> <P>On Android you open the Messages app, then click on the menu in the top right, and you'll usually have a "Spam and Blocked" option.</P> <P>For iPhones there should be a couple of relevant settings in Settings &gt; Messages. "Message Filtering" and "Blocked Contacts" should appear in this menu.</P> <P>Check if you can find the messages, or anything to signify blocked contacts there.</P> <P>As the message is being sent from the Philippines it may also be worth checking your bank supports sending International messages on their system, and if so that your number is formatted correctly with the +44 UK dialling code.</P> <P>Thanks,<BR />Jonathan</P> Thu, 28 Nov 2024 16:16:46 GMT https://community.three.co.uk/t5/Network/Not-able-to-receive-OTP/m-p/41542#M8922 JonathanB 2024-11-28T16:16:46Z