topic Re: PAC code in Network

PAC code

stephcufleyuk — Tue, 09 Apr 2024 19:12:28 GMT

Someone please help!
basically I ported my number to three yesterday- (to a pay as you go sim). unknown to me I actually needed to be on a different network so I asked three for my PAC today. I’ve been pushed from pillar to post and all I keep getting it ‘due to technical issues this cannot be generated’. I NEED my number for work and it needs to be on my new sim. Can anyone shed any light. Why won’t they just generate a blooming PAC!

Re: PAC code

MZone — Tue, 09 Apr 2024 19:55:06 GMT

Don’t think they can generate a new one on the day of the port or until the port has completed fully. If you try tomorrow should be ok.

To get your PAC, text PAC and your date of birth (DDMMYY) to 65075.

Re: PAC code

stephcufleyuk — Tue, 09 Apr 2024 19:56:18 GMT

Oh I really hope you’re right. It says only you can request a PAC at any time which is why I didn’t think this could be an option, but hopefully you’re right!

Re: PAC code

Anonymous — Tue, 09 Apr 2024 20:36:14 GMT

Can confirm MZone is correct. Strangely enough a similar situation occurred fairly recently to my scatterbrained daughter. Once the port is complete a new one can be generated. Follow MZone’s directions in the morning and you’ll be fine.

Re: PAC code

stephcufleyuk — Tue, 09 Apr 2024 21:16:32 GMT

Thank you so much. I am definitely a scatter brain 😂

Re: PAC code

JonathanB — Wed, 10 Apr 2024 13:30:12 GMT

Hi @stephcufleyuk,

Just to confirm as @MZone and @Anonymous said you can't take a new PAC whilst one is already generated from another UK network. There's shared systems between all UK providers, so if one network had a PAC active for you, no other provider can give a PAC till that's closed off.

You should be all good to claim another one now if the port completed yesterday. If you're having any more difficulties please let me know though.

Thanks,
Jonathan

Re: PAC code

stephcufleyuk — Wed, 10 Apr 2024 18:27:10 GMT

Thank you so much. I was able to generate one this morning and have requested the move which should happen tomorrow. The main issue I have with all of this is that ALL the advisors yesterday didn’t just tell me this, and instead said ‘maybe call back in a week’. If they’d just said ‘it needs to be 24 hours after’ it would have saved me (and them!) a lot of stress!

Thank you!

Re: PAC code

Anonymous — Wed, 10 Apr 2024 21:10:12 GMT

An absolute pleasure and glad you’re sorted.

Re: PAC code

MZone — Thu, 11 Apr 2024 07:45:37 GMT

Love how your post got marked the best solution 🤣🤣🤣

Re: PAC code

Anonymous — Thu, 11 Apr 2024 07:47:00 GMT

I did think that to myself believe it or not. I’ll give you a compensatory like.😉

Re: PAC code

MZone — Thu, 11 Apr 2024 07:50:55 GMT

I’m trying to build up my reputation on here LOL. Either I don’t get my solution marked or they mark the wrong post LOL. Seams the majority of replies come from you and me 😂 Appreciate the like though 🙌🏻

Re: PAC code

Anonymous — Thu, 11 Apr 2024 08:26:03 GMT

You’re all good mate.

Re: PAC code

NXU — Tue, 03 Dec 2024 09:35:31 GMT

I had the same issue and used your solution.Thanks so much. Even three call centre didn't know this! So how can I mark yours as a solution?

Re: PAC code

JonathanB — Tue, 03 Dec 2024 09:38:38 GMT

Hi @NXU,

Only the original poster for a topic, or staff, can update the solution for a topic. You do make a good point though, it's easier to follow if @MZone's reply is marked as the solution, so I'll fix that now. 🙂

Thanks,
Jonathan