topic Re: Can’t call or use data in the house in Network

Can’t call or use data in the house

Charlie247 — Tue, 24 Sep 2024 17:21:51 GMT

I’ve been a loyal customer to three network for the past 18 years and to now only use data and make calls when I’m far away from my house is not good at all, In the house there is totally no signal at all to make calls or go online. This only started about 2 days ago and didn’t think much about it as i was using my home WiFi. So what’s the point of paying for a service I’m not receiving and this is happening to my wife and kids phones as we are all on the three network. I’m actually typing this on my phone in a Tesco car park as my home WiFi is down, I think it’s time to move to a better network because this is ridiculous

Re: Can’t call or use data in the house

Geluk — Tue, 24 Sep 2024 20:55:19 GMT

Probably due to the shut down of 3G transmitters.

Re: Can’t call or use data in the house

JonathanB — Wed, 25 Sep 2024 15:08:34 GMT

Hi @Charlie247,

This issue could mean that VoLTE/4G Calling isn't enabled or supported on your phone. Have you seen our article How to ensure your phone is ready for the 3G switch off? Let me know if the info there helps you get your calls working again.

As the issue seems to be affecting data too, I'd also recommend checking out the Network Status to see if we're aware of and working on any local issues affecting the coverage.

Thanks,
Jonathan

Re: Can’t call or use data in the house

Improve — Tue, 03 Dec 2024 12:22:14 GMT

Same here I ve been saying the same for a year and clearly annoying me.

Re: Can’t call or use data in the house

JadeF — Wed, 04 Dec 2024 15:29:40 GMT

Hey @Improve

We're sorry to hear that you've been having this issue with the network for this length of time.

If you enter your postcode in our Network status check, what does it advise?

When did you last chat with our Customer service team about this?

Jade