https://community.three.co.uk/t5/Network/Sim-porting/m-p/41780#M8975 <P>Tried to move number from smarty to three, was told the number transfer has been completed, but still can’t text or receive calls/msgs with the number ported over</P> Wed, 04 Dec 2024 21:34:35 GMT Tonyf 2024-12-04T21:34:35Z https://community.three.co.uk/t5/Network/Sim-porting/m-p/41780#M8975 <P>Tried to move number from smarty to three, was told the number transfer has been completed, but still can’t text or receive calls/msgs with the number ported over</P> Wed, 04 Dec 2024 21:34:35 GMT https://community.three.co.uk/t5/Network/Sim-porting/m-p/41780#M8975 Tonyf 2024-12-04T21:34:35Z https://community.three.co.uk/t5/Network/Sim-porting/m-p/41817#M8985 <P>Hi&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/28806">@Tonyf</a>,</P> <P>Sorry to hear about the delay with your port. There's 2 common reasons this can happen either a software issue, or there could be a split port.</P> <P>I'd recommend to check&nbsp;<LI-MESSAGE title="Split CLI on Porting number" uid="33427" url="https://community.three.co.uk/t5/Network/Split-CLI-on-Porting-number/m-p/33427#U33427" discussion_style_icon_css="lia-mention-container-editor-message lia-img-icon-forum-thread lia-fa-icon lia-fa-forum lia-fa-thread lia-fa"></LI-MESSAGE>&nbsp;as this may just be a case of resetting your network settings so that your ported number is recognised by the phone first.</P> <P>If not, and it's now passed 24 hours since your number was due to activate on Three, please <A href="https://www.three.co.uk/support/contact-us" target="_self">get in touch</A>, customer services will need to raise the issue with our porting team, who will work with our colleagues in Smarty to clear up the delay with your number moving across.</P> <P>Thanks,<BR />Jonathan</P> Thu, 05 Dec 2024 16:49:37 GMT https://community.three.co.uk/t5/Network/Sim-porting/m-p/41817#M8985 JonathanB 2024-12-05T16:49:37Z