topic Re: I have paid for the 14 day roaming passport, it says it’s active on my account but it does work in Network https://community.three.co.uk/t5/Network/I-have-paid-for-the-14-day-roaming-passport-it-says-it-s-active-on-my-account-but-it-does-work/m-p/41998#M9041 <P>As previously stated there is a setting on your phone that enables/disables data roaming by default it is off.&nbsp; If it is on and Three has activated roaming on your account I would suggest that the issue is with the French network.</P><P>try to manually choose a French network that supports 4g/5g if that doesn't work there is very little you can do, Three do not have control over networks abroad ( even if they have a sister network in France they are not the same).&nbsp; I don't believe that any UK network can Guarantee coverage abroad and whilst in most cases it should work, the truth is sometimes it doesn't. From the French networks perspective you are not their customer and therefore not a priority.&nbsp; I've been in the industry for 30 years so I have a bit of incite (I don't work for three just an FYI).&nbsp;</P> Mon, 09 Dec 2024 18:08:21 GMT fuzzball78 2024-12-09T18:08:21Z I have paid for the 14 day roaming passport, it says it’s active on my account but it does work https://community.three.co.uk/t5/Network/I-have-paid-for-the-14-day-roaming-passport-it-says-it-s-active-on-my-account-but-it-does-work/m-p/41931#M9020 <P>I have paid for the 14 day data roaming in France. It says it is active on my account but I can’t use and data, it won’t connect to 4g/5g. I have received the text to say it is active also but still nothing. I feel like Three are cheating me out of money here&nbsp;</P> Sun, 08 Dec 2024 07:30:49 GMT https://community.three.co.uk/t5/Network/I-have-paid-for-the-14-day-roaming-passport-it-says-it-s-active-on-my-account-but-it-does-work/m-p/41931#M9020 OPG 2024-12-08T07:30:49Z Re: I have paid for the 14 day roaming passport, it says it’s active on my account but it does work https://community.three.co.uk/t5/Network/I-have-paid-for-the-14-day-roaming-passport-it-says-it-s-active-on-my-account-but-it-does-work/m-p/41932#M9021 <P>Ensure your phone has DATA ROAMING enabled.</P> Sun, 08 Dec 2024 07:55:17 GMT https://community.three.co.uk/t5/Network/I-have-paid-for-the-14-day-roaming-passport-it-says-it-s-active-on-my-account-but-it-does-work/m-p/41932#M9021 Geluk 2024-12-08T07:55:17Z Re: I have paid for the 14 day roaming passport, it says it’s active on my account but it does work https://community.three.co.uk/t5/Network/I-have-paid-for-the-14-day-roaming-passport-it-says-it-s-active-on-my-account-but-it-does-work/m-p/41998#M9041 <P>As previously stated there is a setting on your phone that enables/disables data roaming by default it is off.&nbsp; If it is on and Three has activated roaming on your account I would suggest that the issue is with the French network.</P><P>try to manually choose a French network that supports 4g/5g if that doesn't work there is very little you can do, Three do not have control over networks abroad ( even if they have a sister network in France they are not the same).&nbsp; I don't believe that any UK network can Guarantee coverage abroad and whilst in most cases it should work, the truth is sometimes it doesn't. From the French networks perspective you are not their customer and therefore not a priority.&nbsp; I've been in the industry for 30 years so I have a bit of incite (I don't work for three just an FYI).&nbsp;</P> Mon, 09 Dec 2024 18:08:21 GMT https://community.three.co.uk/t5/Network/I-have-paid-for-the-14-day-roaming-passport-it-says-it-s-active-on-my-account-but-it-does-work/m-p/41998#M9041 fuzzball78 2024-12-09T18:08:21Z