topic No internet no network in Network

No internet no network

YK — Mon, 09 Dec 2024 19:45:44 GMT

I’m not getting internet and network, it’s been 1year I am paying also I’ve been charged extra of £5 for not having any internet or network availability. I rarely receive any calls unless I’m outside, it’s a 2year contract please. I missed many interviews calls due to lack of network.

Re: No internet no network

jr0 — Tue, 10 Dec 2024 09:36:05 GMT

sorry to hear that has been going for so long. Did you ever check for your post code for Three's
network coverage (https://www.three.co.uk/support/network-and-coverage/coverage?tab=1) to see if is adequate for your needs/expectatations?
and what about the network status page https://www.three.co.uk/support/network-and-coverage/coverage?tab=2
in case you have works/problems in your area?

Re: No internet no network

JadeF — Tue, 10 Dec 2024 11:14:00 GMT

Hey @YK

Welcome to the Three Community Page.

I am so sorry to hear that you've been having issues with the coverage in your area, especially for this long period of time.

The advice given by @jr0 is great. Have you entered your postcode in to the checkers? This will give you some insight into the coverage in your area and if there is any possible work being carried out.

If you'd like to discuss this further, please come have a chat with our Customer service team.

Jade