topic Re: Slow in Network

Slow

MrSmiles89 — Mon, 09 Dec 2024 22:23:43 GMT

My internet has become so slow in my area it is almost unusable it sits at 1.26 mbps download and 3.99mbps upload it’s so slow before can even sign into my banking app it times me out I can’t even do my online food shop because it take forever to load a page I am pay 80+ a month to be unlimited but I can barely use it. It has taken near 40minutes to get this sorted as it’s lagging. OFCOM say this is meant to be the best coverage where I am and it is really not living up to it why am I paying for such a big contract if I can’t actually use it properly

Re: Slow

jr0 — Tue, 10 Dec 2024 09:30:32 GMT

Are you using your phone or do you have a mobile broadband router?

Did you check network status page with your postcode? https://www.three.co.uk/support/network-and-coverage/coverage?tab=2

Re: Slow

JadeF — Tue, 10 Dec 2024 11:25:32 GMT

Hey @MrSmiles89

Welcome to the Three Community page.

I can appreciate how frustrating this is for you, so will be happy to help.

Just like @jr0 had asked, can you confirm if you're using a phone or is it one of our broadband devices?

If you enter your full postcode into our network checker, this will give some insight into the coverage in your local area.

Jade