topic Re: Why won’t my phone work properly when using 5G? in Network

Why won’t my phone work properly when using 5G?

WLCarson — Mon, 09 Dec 2024 11:23:59 GMT

My phone does not work when using 5G. I cannot use the internet or apps. I have a iPhone 14 and it is 5G compatible.

Geluk — Mon, 09 Dec 2024 16:32:41 GMT

Use the 4G option then.

JadeF — Tue, 10 Dec 2024 12:06:36 GMT

How strange! Are you able to successfully use your services on 4G?

Sounds like we would need to take a look at your account specifically, which isn't something we can do from this platform.

Please reach out to the Customer service team and we can get you in touch in with the technical team.

Jade