topic Re: Certificate Needed- Tired of three service. in Network

Certificate Needed- Tired of three service.

Deepss — Wed, 11 Dec 2024 11:05:06 GMT

Dear Sir

Calling and explaining everything to consumer support, business support, and consumer support was really tiresome for me.

I'll explain again now...

Last week my phone was stolen and I lost phone number data everything. As a result, I contacted customer support and had my number blacklisted.

Also, I submitted a request to the insurance company, and they are asking me for proof of blacklisting and proof of use certificates. Right

While I visited three stores last week for sim replacement and got a new sim, your sales team gave me an offer and upgraded me to a business account.

When I call customer service, they transfer me to consumer support, and consumer support transfers me to business support; they don't have any data.

I can three 10+ email 5+ and still didn’t get what I needed even before informing me they closed my complaint “ 241206102973276 “

Even I send email to

‘ proofs@contact.three.co.uk ‘

I got reply after few day and saying me the certificate is attached but I didn’t find any attachment.

So aging me giving you to all data pls check and provide me proof of blacklisting and proof of data use certificates

Phone Model : iPhone 15 Pro Max 5G 256GB Black Titanium

IF YOU WANT ANY OTHER DETAILS PLS REPLY TO THIS

Re: Certificate Needed- Tired of three service.

Geluk — Wed, 11 Dec 2024 11:27:14 GMT

Engage with them via their CHAT page-

https://www.three.co.uk/accessibility/accessibility-webchat

Re: Certificate Needed- Tired of three service.

Deepss — Thu, 12 Dec 2024 07:42:46 GMT

I did everything web chat call and also talk personally at your store

but now one is helping me

Re: Certificate Needed- Tired of three service.

PeteG — Fri, 13 Dec 2024 10:44:14 GMT

Hello.

It sounds like the team have processed the request already, but perhaps forgot to attach the file to the email. Have you asked the team to re-send the email and highlighted that the attachment was missing?

Pete.

Re: Certificate Needed- Tired of three service.

Deepss — Fri, 13 Dec 2024 22:35:15 GMT

Thank you