topic Re: Data roaming suddenly not working Thailand in Network

Data roaming suddenly not working Thailand

Danny2000 — Wed, 25 Dec 2024 09:20:47 GMT

Been in Thailand for 10 days and data roaming has been working fine, I bought ATW extra 14 day pass and have a few days left on it it shows in my account, also purchased a extra 7 day pass, data roaming has been working perfect for 10 day except today it won’t work and I can’t use my phone for google maps etc which i need, tried switching to different Thai networks but all the same nothing will work and can’t get in touch with 3 due to Xmas

Re: Data roaming suddenly not working Thailand

MZone — Wed, 25 Dec 2024 16:49:04 GMT

There is a 12gb fair usage limit for roaming per billing cycle so have you used all of this?

Re: Data roaming suddenly not working Thailand

MichaelP — Fri, 27 Dec 2024 14:53:27 GMT

Hello @Danny2000,

Thanks for getting in touch, and we hope you've enjoyed the trip.

As @MZone has helpfully shared, there is a 12GB fair usage limit for roaming. Have you checked My3 to see if you've reached the limit?

Although the 7 and 14-day passes can reduce the cost, compared to paying the individual daily charges, the fair usage still applies.

Data Passports can alternatively offer unlimited data for 24 hours, and Thailand is a destination covered by this.

Thanks,
Michael