topic Re: Split CLI on Porting number in Network

Split CLI on Porting number

SomersetChap — Wed, 17 Jul 2024 16:48:35 GMT

I recently ported my number from Lebara and received a text confirming it had all gone through… Happy days, so I thought.

Made a test call and all good as showed my ported number correctly. Sent a test text and this is where I am having issues.

When I text, it is showing the temporary number from three. Checked my iPhone and under settings it does show the temporary number along with iMessage etc. Turned all those off and tried editing the number to no avail. Restarted the phone, forced onto another network and back, no change.

Chatted the Three via Online chat and phone but no-one could solve it although someone said that it was being ported tomorrow (hmm).

Not sure where the issue sits as phoning is fine and seems to be a SIM update or something to force the phone to give me my ported number back on the device for texting.

Any ideas as a tad frustrating this one.

Re: Split CLI on Porting number

Officina-red — Wed, 17 Jul 2024 17:12:45 GMT

This may be of some help https://community.three.co.uk/t5/Network/Number-transfer-issue/m-p/21337

Re: Split CLI on Porting number

SomersetChap — Wed, 17 Jul 2024 19:43:19 GMT

Thanks for sending this link, even though the symptoms are the same that I am experiencing, it didn’t solve it 🤔😢. Any other ideas greatly appreciated.

Re: Split CLI on Porting number

Officina-red — Wed, 17 Jul 2024 20:16:09 GMT

A reply from a moderator on the this site https://community.three.co.uk/t5/Network/Texts-sending-from-Sim-number-after-porting/m-p/7704 worth a try

Re: Split CLI on Porting number

SomersetChap — Wed, 17 Jul 2024 21:44:01 GMT

Always worth a try 😊 but no success… Cheers though Officina.. Wondering if it’s a porting delay from Lebara on something or Three haven’t sent an update to the SIM card itself possibly.. Not that technical on these things

Re: Split CLI on Porting number

KateS — Thu, 18 Jul 2024 11:33:20 GMT

Hey @SomersetChap,

Oh no, that sounds super frustrating. I'll do my best to help here.

When you go to Settings - 'Your name' - Sign-in & security - Edit, does it let you add your transferred number?

Can I also check what date the port-in was scheduled for, please? Also, when did you activate the SIM?

Thanks,
Kate

Re: Split CLI on Porting number

SomersetChap — Thu, 18 Jul 2024 20:12:21 GMT

Hi Kate, thanks for your comments. Yes, I can add my ported number under ‘sign in & security’, however, it says it’s unavailable for IMessage & FaceTime.

The SIM was activated on Tuesday 16th and received a text saying it was ported on Wed 17th. It is VERY frustrating as friends and family are getting ‘undelivered’ messages which is concerning as one of my parents is in hospital 😔. I have had 3 people from Three look at this but all told me that I have to wait for the porting to be completed but told them I have received the text it was completed. It feels like the SIM needs to be told the new number but I am sure the this has already been checked by Three.
Any assistance to get this resolved would be great.

Re: Split CLI on Porting number

SomersetChap — Fri, 19 Jul 2024 08:20:02 GMT

SOLUTION - This fixed my issue on my iPhone and thought I would share around.

Not sure if required as a pre-req but I had switched off iMessage & FaceTime.

I went into SETTINGS - GENERAL - TRANSFER or RESET IPHONE - RESET - RESET NETWORK SETTINGS.

This cleared all my WiFi passwords on SSID’s like home WiFi etc but after it restarted, I was able to go into SETTINGS - PHONE and change the number to my ported number.

I then re-enabled iMessage and FaceTime and all now working correctly.

Thanks to all those that contributed in the community. It’s great to see.

Re: Split CLI on Porting number

Gibbo — Mon, 23 Dec 2024 18:36:30 GMT

Hi does this remove all passwords or just like wifi passwords as this is an issue I’m having too but I don’t want to lose all my passwords as I have so many different ones and I won’t remember them all

Re: Split CLI on Porting number

MichaelP — Tue, 24 Dec 2024 16:16:58 GMT

Hello @Gibbo,

Resetting your network settings will remove any saved Wi-Fi, Bluetooth, and VPN settings that you have in place.

Any saved passwords for logins on your browsers won't be impacted.

Thanks,
Michael

Re: Split CLI on Porting number

ClaireC — Sat, 04 Jan 2025 12:32:13 GMT

This worked perfectly for me. Thanks so much

Re: Split CLI on Porting number

kbf — Sun, 05 Jan 2025 20:35:14 GMT

Have you managed to get this issue resolved? Having the same issue going on for weeks. Losing hope.

Re: Split CLI on Porting number

Gozzieuk — Wed, 18 Jun 2025 19:49:18 GMT

Brilliant! Thank You for this. I have been trying all sorts nearly all evening. Your information sorted it straight away. Very much appreciated 😀👏

Re: Split CLI on Porting number

cerysj — Sun, 29 Jun 2025 19:27:53 GMT

This worked for me when switching from Vodafone to Three, thank you!

Re: Split CLI on Porting number

MrBal85 — Tue, 12 Aug 2025 21:33:34 GMT

Perfect! This worked for me in August 2025!

Re: Split CLI on Porting number

JonathanB — Wed, 13 Aug 2025 11:13:29 GMT

Thanks for confirming @MrBal85, great to see that this is still a helpful topic 🙂

Re: Split CLI on Porting number

Mmet — Thu, 16 Oct 2025 03:03:05 GMT

Wow I’ve been up all night in my settings trying to figure out why my new number isn’t working. This worked perfectly for me in October 2025. Thank you!

Re: Split CLI on Porting number

Vik797 — Sun, 09 Nov 2025 08:25:25 GMT

This definitely works! Thank you.

Re: Split CLI on Porting number

Antony1 — Mon, 15 Dec 2025 20:46:49 GMT

Thanks worked for me December 2025