topic Re: EXTENDING NUMBER OF RINGS IN VOICEMAIL in Network

EXTENDING NUMBER OF RINGS IN VOICEMAIL

soulgal — Sun, 05 Jan 2025 22:36:32 GMT

My iphone 13 was set to 30 seconds before diverting to Voicemail, it has reset itself to only 15 seconds which isn't long enough for me to answer a call unless I have my phone in my hand. This is extremely inconvenient for me as I am missing important calls.

I have spent over two hours speaking to your Customer Service team via telephone and online chat, I have also spoken to staff in store in my local area, none of whom were able to resolve this issue.

Can you please advise how to reset my Voicemail back to 30 seconds before calls revert to Voicemail please?

Looking forward to your early reply as I have wasted enough time trying to get this issue resolved

Regards

Re: EXTENDING NUMBER OF RINGS IN VOICEMAIL

PeteG — Mon, 06 Jan 2025 10:47:40 GMT

Hello there.

Oh, that's strange, I'm unsure why a setting like that would change, I don't think the team have an option on how long the wait is anymore.

A couple of years ago there was an option for a longer wait before diverting, but there was a system upgrade that took place and since that time I think the wait time is always the same now.

Is it definitely the Three voicemail system that you're diverting to? Is it possible that you have the iPhones Live Voicemail service active? If so, you might be able to change the settings for that on the phone.

Pete.

Re: EXTENDING NUMBER OF RINGS IN VOICEMAIL

soulgal — Mon, 06 Jan 2025 18:51:12 GMT

Hi Pete

I wasn't aware that the iphone had it's own voicemail service? None of the many customer service agents that I spoke to in your overseas call centre mentioned that.

I have been with all of the other main mobile phone service providers over the years and the number of rings is usually set by entering a code e.g. **61*xxx30# but none of the codes provided to me has resolved the situation.

Do you know how I would be able to find out which voicemail service is currently activated?

Hazel

Re: EXTENDING NUMBER OF RINGS IN VOICEMAIL

soulgal — Mon, 06 Jan 2025 19:00:14 GMT

Hi Pete

I just googled it, Live Voicemail was switched on so switched it off and restarted my iphone and now I don't have any voicemail at all??

How do I get Three voicemail back please?

Many Thanks

Hazel

Re: EXTENDING NUMBER OF RINGS IN VOICEMAIL

Maxine — Tue, 07 Jan 2025 16:12:28 GMT

Your Live Voicemail should automatically kick in after about 15 seconds. Thanks for trying that, for us. It does sound like your voicemail has been deactivated completely, please get back in touch with our Customer Service team and they'll make sure this is switched on for you

Maxine

Re: EXTENDING NUMBER OF RINGS IN VOICEMAIL

soulgal — Tue, 07 Jan 2025 18:04:36 GMT

Hi Maxine

After spending nearly two hours on the phone to your Customer Service team I can confirm that they have been unable to reactivate my voicemail. They have tried various different options (it seems like they're just guessing to be honest).

If Three are unable to provide me with a voicemail service then I would like to terminate my contract early penalty free.

I look forward to you early response.

Regards

Hazel