topic Re: Mobile connection in Network

Mobile connection

Crapnetwork — Mon, 06 Jan 2025 17:32:00 GMT

No connection for last two days when not at home and work depot.This keeps happening time after time, home network not always great. I'm a delivery driver and need to be able to contact others. Still keep paying bill which goes up every month. Why does it go up every month. Was given promises when took out these contracts. This is the worse network ever been on. Asda network was better than this.

Re: Mobile connection

MZone — Tue, 07 Jan 2025 13:04:33 GMT

Check out the Network Status Checker, as this will shed light on any work going on in the area or reported issues 3 are aware of.

Re: Mobile connection

Maxine — Tue, 07 Jan 2025 13:25:08 GMT

Hey,

That's not ideal having those signal issues, especially whilst working. That's strange to know your bills are going up, you can check your itemised bill via the Three app or on the website, this'll show what the extra charges are for each month it has gone up.

Please reach out to the Customer Service team who'll run some tests on what's going on with the network and billing for you.

Maxine