topic Re: Faulty mast in Network

Faulty mast

BeachGirl — Thu, 09 Jan 2025 11:24:18 GMT

During the last few weeks I’ve been unable to get a signal in a particular area of the town that I live in. One example postcode that is affected is IP4 ***.

Up until a few weeks ago there was a good signal in this area but now there is none. The phone shows 4 bars of signal but it is not possible to access the internet despite this. The coverage checker shows that there should be good coverage in this area.
Has a fault in this location been reported previously? Is there a timeline for a fix?

Re: Faulty mast

jr0 — Wed, 08 Jan 2025 10:53:01 GMT

On the network status page

Re: Faulty mast

Butelaird — Wed, 08 Jan 2025 11:24:13 GMT

I have the exact same.problem,3 weeks.and still no improvement, they won't give you a end date.or.estimate,just keep pushing it back every week.i live in pa20 area.

Re: Faulty mast

Maxine — Thu, 09 Jan 2025 13:01:46 GMT

Hey there,

Sorry to hear you're having signal issues in your area. If you give the Network Status Checker another peek, this'll show you more information on this.

As this is what @jr0 shared with you but, we have to reject the image as full postcodes shouldn't be shared. Thanks again for helping.

Maxine

Re: Faulty mast

BeachGirl — Fri, 10 Jan 2025 19:34:37 GMT

Thank you, it’s unfortunate that no information on when it will be resolved is available.