topic Re: Playstation Remote Play in Network

Playstation Remote Play

crackheeeerd — Mon, 28 Nov 2022 14:57:42 GMT

Can I access my Playstation at home using Ps remote play on the three network?

Thanks

Re: Playstation Remote Play

JonathanB — Tue, 29 Nov 2022 10:33:29 GMT

Welcome to the Three Community.

Coverage permitting, I'm not aware of any reason why you couldn't. For streaming games I'd expect you'd need either 4G signal, or for best results 5G. Was this a general question, or are you running into difficulties with this?

JonathanB

Re: Playstation Remote Play

crackheeeerd — Tue, 29 Nov 2022 12:39:29 GMT

Afternoon JonathanB,

I am getting error codes while trying to connect over mobile data. The problem maybe with my router at home not allowing access.
The main reason for asking the question was to narrow the fault down.

Thanks for you help.

Re: Playstation Remote Play

JonathanB — Tue, 29 Nov 2022 16:02:23 GMT

I'm with you, we'll do our best to help.

We don't specifically test consoles and game streaming to my knowledge, but I do remember a contact from one of the manufacturers showing me the Xbox cloud streaming service working on our network during a demo for one of their handsets. So like I mentioned, I'm not aware of anything that would stop this from working.

Just to understand the setup a bit better, is it your router, your phone, or both that are using Three? Are you able to share the error message? If we have a bit more detail I can potentially look into this further.

JonathanB

Re: Playstation Remote Play

crackheeeerd — Wed, 30 Nov 2022 11:04:31 GMT

Morning JonathanB,

It is just my phone that is on the three network.

The error code from the Playstation remote play app is “Cant connect to your PS5. (8801e209)”

Thanks

Re: Playstation Remote Play

JonathanB — Wed, 30 Nov 2022 11:39:21 GMT

Hey @crackheeeerd,

I'm having trouble finding out what 8801e209 means, unfortunately I'm only finding info from sites like Reddit rather than anything official from Sony/Playstation, and what I did read doesn't explain what actually causes the error.

You may find that consulting Sony's support will shed a bit more light on what the issue is.

I've a couple of ideas though.

From your phone, try resetting the network settings, this'll make sure your mobile data settings are up to date and correct.

I've also read that the remote play app has a setting to enable connecting over mobile data, so best to make sure that is switched on.

Are you able to test your phone on a WiFi network too, just to narrow down if it's only your mobile data that's the issue?

From the router, some issues with using gaming services can be resolved by enabling uPnP (Universal Plug and Play) in your router admin settings. You could also try port forwarding, which is a bit more complex, but if you can find advice on how to do this on your router, and the specific port numbers that Playstations use for remote play, this may sort the issue, assuming that it's your router/home network that is causing the problem.

Hope there's some helpful suggestions in there, not sure if you've already tried any of this. Let me know if any of this sorts it, or if you find out any more info about what that error code means.

JonathanB

Re: Playstation Remote Play

crackheeeerd — Thu, 01 Dec 2022 09:12:25 GMT

Morning Jonathan,

Really appreciate your input on my issue. Thanks!

Ive reset network settings, remote over mobile is enabled in the app, ive put the PS5 on a static IP and enable forwarding.

The issue is only on mobile. Works well over WIFI.

One thing i have noticed is within the ps remote app there is a heading that says NAT. Whilst on WIFI this is NAT2. Whilst on mobile it says failed.

Could it be a 3 network setting? Some things online say to change APN settings?

Thanks again!

Re: Playstation Remote Play

JonathanB — Fri, 02 Dec 2022 11:28:31 GMT

Hi @crackheeeerd,

That's certainly worth a try, generally the APN settings should be correct after resetting network settings but there are a couple of different APNs you can try. three.co.uk and 3internet are both options you can use so perhaps compare the results on each of these APNs to see if the results are different?

JonathanB

Re: Playstation Remote Play

crackheeeerd — Fri, 02 Dec 2022 12:59:15 GMT

Jonathan!

Changing the APN to 3internet has sorted it!

THANKS!

Re: Playstation Remote Play

JonathanB — Fri, 02 Dec 2022 13:03:35 GMT

That's excellent news! Hopefully this helps anyone else that runs into this issue in the future.🙂

Re: Playstation Remote Play

wonneil — Wed, 26 Jul 2023 13:00:42 GMT

Thank you, worked for me too, changing from three.co.uk to 3 Internet

Re: Playstation Remote Play

xotbirdox — Thu, 28 Sep 2023 14:50:43 GMT

Hi, I know this thread was like a year ago now but I just had to thank you both for this solution! I had tried EVERYTHING to be able to access my PS5 from mobile data/outside my WiFi network. Literally everything. Stayed up all night teaching myself how to port forward, enabled everything that was supposed to be enabled, nothing was working. Then I finally noticed that it said "Nat Type Failed" on the settings for the Remote Play app and I looked that error message up and found this thread and of course clicked on it because I'm on Three and I had tried everything else so was wondering if it was a Three-side issue tbh, rather than an issue with my WiFi or PS5. Changing the APN was the thing that FINALLY worked. Literally I've been trying to sort this problem out for, like, 4 days now. Thank you, thank you, thank you. 🫶🏻 I can finally use Remote Play how it's meant to be used, i.e., AWAY FROM HOME lol. Genuinely so grateful for this thread 🫶🏻

Re: Playstation Remote Play

Khalifatheboss — Wed, 02 Jul 2025 17:19:38 GMT

Hello,

Just found this thread - can you tell me how to change the apn settings on a s25 ultra please?

Re: Playstation Remote Play

JonathanB — Thu, 03 Jul 2025 14:40:50 GMT

Hey @Khalifatheboss,

For Android devices the layout is usually the same, I'm going by a Pixel 9 Pro here.

Go to Settings > Network and Internet > SIMs > Three > Access Point Names

Use the + to add a new profile

Name: enter any name here, but the APN three.co.uk or 3internet is a helpful way to distinguish this

APN: three.co.uk OR 3internet

All other fields should be fine if left blank/default, so choose save. Then when you're returned to the APNs screen you can switch between any saved profiles.

Let me know if that helps.

Thanks,
Jonathan