topic Re: moved to three with number on iphone 12 but unable to receive text SMS in Network

moved to three with number on iphone 12 but unable to receive text SMS

jla113 — Wed, 15 Jan 2025 08:27:40 GMT

moved to three with number on iphone 12 but unable to receive text SMS

I’ve recently moved my service and number to three but since my number moved no one can sms me. Imessage works fine and I can call and surf and I can send texts outbound, but when people try to SMS text me the message does not go through at all – they immedaitly get a message saying “not sent”. I’ve put the 3 SIM into my partners android phone and the sms works fine incoming and out no issues – but when I’ve put the SIM into either my old iphone 6 or current iphone 12, the SMS incoming does not work, so it appears to be an issue with the 3 network and the apple phones.

I’ve tried various steps including

Turning imessage and facetime on and off

Going into airplane mode and back in

Logging out of my apple account and logging back in again

I’ve checked within settings>apps>phone that the number which appears there is my correct number

I’ve taken the SIM out and shut down the phone, and restarted the phone and put the SIM back into the phone

Ive reset the network settings

I’ve checked that the three APN settings which are being uploaded by the sim within the phone are correct

I’ve done a hard reset of the phone

The only thing I’ve not done is a full factory reset of the phone

I’m at a loss now as to why SMS incoming is not working? If I cant get this fixed I’ll need to change networks, but its frustrating as it should work

Re: moved to three with number on iphone 12 but unable to receive text SMS

jr0 — Wed, 15 Jan 2025 17:47:16 GMT

Hi @jla113

welcome to users community.

When was your number ported?
If it wasn't for you saying works fine on Android (but now I'm thinking it could work if RCS is active) I would have said this sounds a lot like a porting problem.

Re: moved to three with number on iphone 12 but unable to receive text SMS

jla113 — Thu, 16 Jan 2025 09:01:27 GMT

thanks @jr0 for your reply, i moved my number across on the 14th jan

Re: moved to three with number on iphone 12 but unable to receive text SMS

Maxine — Thu, 16 Jan 2025 11:23:17 GMT

Hey,

Welcome to the Three Community!

You've definitely taken the right steps trying to resolve. Porting can take up to 24 hours for the full service to be up and running. This should be working for you now.

However, please let us know if you're still having problems with sending SMS.

Maxine

Re: moved to three with number on iphone 12 but unable to receive text SMS

jla113 — Thu, 16 Jan 2025 12:39:44 GMT

hi Maxine spooky to say I just tested the sms and it does seem to be working now which I’m very happy about. Thanks