topic Re: No signal since porting number in Network

No signal since porting number

simonking28 — Sun, 19 Jan 2025 11:18:10 GMT

Moving my old number over to 3. Was due to be completed 4 days ago, have had no signal or data on my phone since the port change over started. Have been told by 3 it's all complete but still have no signal data etc. Gone through the resets etc but 3 just keep telling me to wait despite no phone access.

Re: No signal since porting number

jr0 — Sun, 19 Jan 2025 20:24:02 GMT

Porting is a process that requires to be completed by both operators( sometimes 3 operators in the uk)

Anyway, if Three completed the porting process AND Three's SIM is in your phone you should at least have data working (if you are in a post code with coverage/signal). Check Three's coverage and status page to confirm you have signal and there's no problems in your area.

Re: No signal since porting number

PeteG — Mon, 20 Jan 2025 09:18:44 GMT

Hello, Simon.

Welcome to the Three Community.

Prior to porting, your line should have been working normally, albeit with a different phone number on it. Can you confirm you have indeed switched over to the new Three SIM card that was provided when taking the Three contract?

Pete.

Re: No signal since porting number

simonking28 — Mon, 20 Jan 2025 19:20:45 GMT

Yes had new sim card with new three number. Ported over old number from vodaphone. Switch date was last friday, have had no signal or data since midnight the day of switch. Have tried for over 7 hours now to talk this through on line with no success.

Re: No signal since porting number

Maxine — Tue, 21 Jan 2025 16:25:35 GMT

Hmm, that's quite odd, simonking28.

It does sound like the port in has been successful, and could be a coverage issue instead. Are you able to see any improvements when you're in a different area? Also, it could be that you're connecting to WiFi calling.

Maxine