https://community.three.co.uk/t5/Network/Not-allowing-calls/m-p/7591#M944 <P>Myself and my partner have just switched to three and took our numbers from virgin, her phone is not allowing calls or for me to call her from any phone but mine is fine. Anyone any ideas?</P><P>&nbsp;</P><P>Cheers Jim...</P> Thu, 01 Dec 2022 09:10:40 GMT Jimdon72 2022-12-01T09:10:40Z https://community.three.co.uk/t5/Network/Not-allowing-calls/m-p/7591#M944 <P>Myself and my partner have just switched to three and took our numbers from virgin, her phone is not allowing calls or for me to call her from any phone but mine is fine. Anyone any ideas?</P><P>&nbsp;</P><P>Cheers Jim...</P> Thu, 01 Dec 2022 09:10:40 GMT https://community.three.co.uk/t5/Network/Not-allowing-calls/m-p/7591#M944 Jimdon72 2022-12-01T09:10:40Z https://community.three.co.uk/t5/Network/Not-allowing-calls/m-p/7621#M956 <P>Hey&nbsp;<a href="https://community.three.co.uk/t5/user/viewprofilepage/user-id/4417">@Jimdon72</a>,&nbsp;welcome to Three and to our community.&nbsp;<BR /><BR />I'm sorry the transition hasn't gone smoothly for your wife so far, not being able to make or receive calls isn't ideal. Let's figure out what's wrong.<BR /><BR /></P> <UL> <LI>Does your wife still have her Virgin Media SIM card? If so, is that still working when she pops it into her phone and tries to make a call?<BR /><BR /></LI> <LI>With her new Three SIM card in, is she getting a signal or does she see 'no service'?<BR /><BR /></LI> <LI>Finally, what model of phone is your wife using?</LI> </UL> <P>Let us know more and we'll do all we can to help.</P> Thu, 01 Dec 2022 18:27:16 GMT https://community.three.co.uk/t5/Network/Not-allowing-calls/m-p/7621#M956 StephR 2022-12-01T18:27:16Z