topic Re: Can't send sms to android users in Network

Can't send sms to android users

marshan16 — Thu, 16 Jan 2025 12:15:47 GMT

Hi , I have an iPhone 13 on unlimited taffif with 3 , when I try to sms android users number I get in red Not Delivered ?

Ive turned off iMessage , and experimented with other settings in messaging to no effect ?

My daughters is on the same tariff and uses same iPhone and has no problems?

I did look at her phone settings and they are the same as mine.

Is there any cure for this issue?

Many thanks in advance.

Re: Can't send sms to android users

jr0 — Thu, 16 Jan 2025 12:58:21 GMT

Welcome to Three users community.

When did you join Three? And did you have your phone number ported to Three (brought over from another operartor where you got a PAC code )?

Re: Can't send sms to android users

marshan16 — Thu, 16 Jan 2025 22:21:37 GMT

Hi , I've been a 3 business customer of 3 for over 3 years.

Re: Can't send sms to android users

jr0 — Fri, 17 Jan 2025 08:04:58 GMT

have you tried to swap your sim into your daugther's phone? what was the result?

Re: Can't send sms to android users

marshan16 — Sun, 19 Jan 2025 00:59:36 GMT

yes if have tried and messages send to android users, I looked in settings-mobile service and network selection is set to wifi call with no other option ?

Still no help I getting my own phone to work correctly !

Re: Can't send sms to android users

PeteG — Mon, 20 Jan 2025 10:17:23 GMT

It sounds like the issue would be something on the phone then. I'd recommend going into the reset menu on your iPhone and resetting the network settings. The phone will then restart and you should be able to try sending the messages again.

Pete.

Re: Can't send sms to android users

jr0 — Mon, 20 Jan 2025 13:27:55 GMT

maybe now do the opposite and try your daughter's sim into your iphone and send an sms. If you get the red Not Delivered PeteG is right and might be your phone.