topic Re: We're working on fixing an issue in this area at the moment in Network

We're working on fixing an issue in this area at the moment

yarseyah — Tue, 21 Jan 2025 17:39:14 GMT

Is there a way to get more detailed information beyond what is on the status page? Until last week I'd would have declared myself as a new 5G Broadband user, but now I'll rephrase that as "currently evaluating".
Last week, my first week, I was getting 1 gigabit down and 150 megabit up. Now, according to the status page, they've been working on an issue since Saturday morning which has seen the download speed drop to 120, but the upload is about 2, which makes this unusable for working from home (two of us).

Re: We're working on fixing an issue in this area at the moment

jr0 — Tue, 21 Jan 2025 18:05:10 GMT

I guess over chat with 3 support

Re: We're working on fixing an issue in this area at the moment

JadeF — Wed, 22 Jan 2025 11:07:25 GMT

Hey @yarseyah

Welcome to the Three Community page.

@jr0 is correct. If you come have a chat with our Broadband support team, we'll be able to take a deeper look into this for you.

Jade