3 lost returned device

[Pidgeos]

I recently moved house so bought a mifi plan on a 1 month rolling contract to enable me to work from home until my broadband was connected.

I called 3 to cancel the plan after the 1 month minimum term and I was emailed a DPD postage label in order to return the device.

The device was confirmed as being delivered back to 3 on the 5th August but since then I’ve had numerous emails requesting the return of the device and that it hasn’t been received.

Ive tried to escalate this and have provided the DPD tracking number but im still being told it’s not been received. I’ve since been charged another for another months usage even though no data has been used since it was returned because I no longer have the mifi device.

i feel like I’m banging my head against the wall and not sure what else I can do. The device has been delivered back to 3 but I’m still being charged.

Is anyone able to assist?

Thanks

[Feb]

Hi Pidgeos,

I am facing the same issue as you. Did it get resolved for you? Any suggestions you have for me? I have raised it with Three but they keep asserting that they haven't received the device.

Thanks!

[Pidgeos]

Hey,

One of the moderators on here reached out and provided a new chat link where someone was able to locate the device via the tracking number and get it all sorted for me.

It’s very frustrating isn’t it but hope you get it sorted ASAP.

Jo

[Feb]

Hi Jo,

Thanks for your reply. I got my resolution over the past week as well. I had to raise a complaint over the phone for the same and everything's sorted now and my bill will hopefully be nullified soon. I am glad to here that they received my device - that was really concerning initially more than anything else.

Feb

[JonathanB]

Hi @Feb,

Glad to hear this was sorted out, and thanks for coming back to the Community to share your experience and let us know what happened.

Thanks,
Jonathan

[Jadecoral]

Make sure you cancel your payment through the bank and ask the bank to claim back your money as they shouldn't have took that money.you obviously have the proof you sent it back so don't worry about them chasing you for it

[Geluk]

Raise with 3 via CHAT, or direct message via Social Media😃

[Pidgeos]

I’ve tried that and although I’ve confirmed the tracking number they still claim not to have received the device.

[PeteG]

Hello.

What date did the tracking show the device was received by Three?

Pete. 

[Pidgeos]

Hey - the 5th August