I am literally reduced to tears after MONTHS of struggle trying to set up a recurring datapack.
In December, for whatever reason, datapack did not recur. I got double charged while trying to add it again (Three says transaction failed while actually gone through) and spent weeks claiming money back via charge-off through a bank.
Next month, even though I did have a recurring datapack, turns out it wanted to recur it from BALANCE and not from my card, despite card being registered.
It cut me off Sunday am when my bank app was on maintenance. I spent morning without service and then THREE HOURS trying to buy a datapack again, "review your baskedt" swirlie ring on for hours, then it kept declining my card (same TSB debit card that it already had on file) despite me authorising it in the app and nothing being wrong with it. the same card is successfully attached to my daughter's three and bills normally on that account).
I was eventually forced to buy a non-recurring datapack because it won't let me buy a recurring one.
Now it expires tonight and I have been unable to top up the last THREE DAYS, I been trying from three different devices and browsers for HOURS and only get a swirlie ring when I try to "review my basket" and never get to actual basket, it is always stuck.
I call 333 and of course I am told i have "Complete digital support" (meaning, NO support) and I am being talked to by a recording robot like I don't know how to use a computer. What a load of. I am crying now, I do not understand why do you have to treat people like trash all the time, what is wrong with you? I switched from Giffgaff and service is better but the support if AWFUL AWFUL AWFUL. It does not exist. There literally is NO option to talk to anyone. All posts here suggesting that there is , are a lie.
Do no switch to Three. You can't imagine being treated worse.
