What the hell is going on with three? Stores are closing, you cant speak to a human, I cant top up, I cant do live chat. Three has taken money from me, stolen effectively and not changed my balance.
When I was a Three payg customer earlier this year I found the best time to start a chat was as soon as they open. That’s 0800! I do agree it’s a poor level of service but it’s apparently a known issue since a particular system update.There’s also the option of getting the Three social media team on the case which I’m told can be quite effective as they have access to people who will take ownership of your issue. Again you can access them via the Three website. I’m sorry I can’t be more help and I wish you well.
Yes I agree, this is totally ridiculous, there is no way to get in touch with anyone, it seems like users are being scammed, paid for top-up and received no service or support or even explanation of this situation.
