Contract cancelation

[Vic1]

my contract with three network has ended and i called to say i won't be continuing with my contract. i had cancelled and moved to another network.

however, i have now gotten a notification about a bill for the month.

i have been trying to get through to an agent for some support. but i have not been able to connect on the phone lines, and there seems to be no email contact as well.

pls how do i resolve this, because the live chats seems to be a bot, and there is no option that suits my query. About Three Community 

[MichaelP]

Hi @Vic1,

As I didn't hear back from you, I wanted to check in to see if this has been resolved. 

Do you know if this bill was a final bill, and have you since gotten up and running with your new network under the same number?

Thanks,
Michael

[MichaelP]

Hi @Vic1,

When you request to cancel your account, you'll always receive a final bill once the account is closed.

This final bill includes any usage of your Three account during the 30-day notice period, in addition to any pre-existing charges.

Did this bill appear to be a final bill, or a regular monthly bill?

Did you receive confirmation that your account was cancelled, and is the number now active with your new provider?

Thanks,
Michael

[Skuz0071]

I rang 30 days before the end of my contract yet it makes no difference. It's like talking to the man on the moon. On my account it says submitted which has been like that since the end of my official end of plan ?

[Paddiewack]

Check your bill. See the period it covers. I know that Three customer service isn’t the best believe me I do but if you persist you’ll get things sorted. The word submitted means just that;an order is pending on your account!

[Paddiewack]

When your contract ends,unless you give one months notice of termination,your service will continue on a month by month basis as per the Ts and Cs.I believe it’s the same for other networks. Depending on when you gave customer service notice it could be that this is your final bill. Check the period it covers. If you take issue with this your only option is to contact them again. There’s no problem getting through at all. Call 333 option 1 option 4 option 3. Easy!!!!!

[Skuz0071]

You ring thirty days before your contract ends they say ring on the end date. No one likes to commit

[Paddiewack]

Utter crap! You ring 30 days before your contract end date and give them notice. Then on the contract end date your SIM card drops off the network. I genuinely did it very recently as I had a mobile broadband connection that I hadn’t used in months. That’s it as simple as that. As for all the “nobody likes to commit” comment;more crap. 

[Skuz0071]

I think not. To be told ring back nearer the end date of your contract.

[clivejo]

They will tell you fibs, but just hold your ground.  State that you are giving your 30 day notice as per contract and that the call is being recorded, take a note of the exact time and date.  If you do it by webchat, remember to download the transcript as the end of the chat.

If you clearly stated your intention to cancel on a specific call, go through your phone logs and find the time/date of the call.  Put in a Subject Access Request for a copy of that call, once you have the evidence, open a complaint and see how you get on from there.