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[Scottc23]

I’m genuinely beyond annoyed now, the customer service has been an absolute joke. 

I’ve had an increased Direct Debit payment taken in November 2024, called to query this and was advised it was due to a payment that should have been taken in April when I updated my direct debit details. Ok, no problem, if it had been missed (by three) then it still needed paid. 

The issue however is that they have applied a default on my credit file for this that shows as unpaid from April to November! There was a direct debit set up right throughout this time and they then took the payment by this method in November when they realised it had been missed! It wasn’t on any bills or anything, so how was I meant to know it was due & why didn’t they take it sooner! 

I have since spoken to I don’t know how many people within customer services/complaints who have assured me this would be rectified & they have done nothing about it, it’s still showing on my credit file! 

anybody got any advice of somebody I can contact who could resolve this? 

[PeteG]

Hello, Scott. 

It's disappointing to hear that's happened and that the team didn't get it resolved. What date was it that you spoke to the team in order to get them to correct the credit file? 

Pete.

[Scottc23]

I’ve had numerous conversations over the past 3/4 months 

[Maxine]

When was the last time you'd spoken with them? Also, was your complaint closed with or without resolution?

Maxine

[Waterbottle]

You need to contact credit reference agencies to apply a correction on your report.

[Scottc23]

I’ve tried that and they have come back advising Three have said there are no errors, despite telling me there was an error.