This is the worst company i have ever been with. Upgraded my phone at the preston store. All they where interested in was making the sale. They were meant to set up 3 sims on a business account and a new phone. I asked them if all direct debits had been set up and was told yes. I kept getting text message to say bills where outstanding but when i logged on my account or rang they said nothing was owing. I got text and phone calls asking for personal details and being careful i asked for information from them before i would answer there. Which i feel is the safest way as scammers are everywhere. I even contacted There fraud team with the text and call and they even said it look suspicious. I sent them the information by email, but again a dead end. I had been to the preston store yet again to sort this out in person and they where off with me because it wasn’t a sale and they just found a number and said to pay a bill. I asked if they could help set up a direct debit and they said no. I also moved address and again went to the store and they didn’t help and i finally managed to speak with some one on the phone who finally changed my address. I then thought everything was sorted and now to my shock have been sent a letter saying that they have been trying to contact me about my plan and are going to default my account and send it to a debit collection if i do pay the balance of over a £1000. I now have the problem of raising a compliant with them and taking this matter to the ombudsman. I will update this post when i have further news by far the worst company for just ripping people off and causing distress.
