Last year I was using the auto-renew function of pay as you go normally until I was charged twice in the same month for two months in a row. Then I contacted Three by phone twice or three times and at first they insisted that I hadn't been charged twice - they said the transaction showed twice because they had to ask the bank for the money or something else that didn't make any sense - so I had to start a Visa dispute through my bank. After winning it, my auto-renew got cancelled and since then I haven't been able to top-up my account with either the usual card or the other one I've got. I've called them multiple times in the last few months and they insist the problem is with my cards, even though I've already talked to one of my banks (Nationwide) and have been using both cards normally with all other purchases. They also always start the conversation with why don't I change for pay monthly, clearly trying to force me to have a new contract and probably get more out of me than the £10 I spend a month.
