Phone contract declined a third time

[Dukeowunta]

I can't believe three network. This is the third time I have been declined for a phone. I already have two contracts, and 4 lines with three. I have never missed a payment since my contract started a year ago and still I am being declined for a phone contract. This is a bad way to treat an existing customer. I need to leave this network 

[Angie71]

Same thing is happening with me. Been with Three for a great many years , over 20! 
always had 2 phones and numerous ipads off them. Never missed one single payment. 
I too will be leaving Three. Very angry. 

[MichaelP]

Hello @Angie71,

We understand that unsuccessful credit checks can be frustrating, especially when you've been with Three for so long.

To clarify, credit checks are completed using an automated decision-making system, and also considers any other financial arrangements you may have outside of your contracts with Three.

Due to this, length of tenure and loyalty do not contribute to the outcome of such checks.

If you believe that the outcome is incorrect, please feel free to submit a credit check appeal by email and include: 

• A recent copy of your credit file.
• All addresses for the past three years.
• Date of birth.
• Any other relevant documents (for example, a copy of your driver's license, passport or bank statement). 

You may send the email and documents to credit.checking@contact.three.co.uk. You can read more about our credit checks here.

Thanks,
Michael

[Paddiewack]

Perceived loyalty and length of time with the network does not guarantee you will pass a credit check;it’s business and it’s nothing personal.

[JadeF · Accepted solution]

Hey there.

Welcome to the Three Community Page. 

I can completely understand why you'd be disappointed with us @Dukeowunta . 

To give you more insight, you can find more info on how we process any applications here

Jade

[Paddiewack]

Leave if you wish but every company has a policy regarding internal credit limits and you’ve clearly reached yours. There’s no point in stressing over it because it’ll likely make no difference. It’s not personal it’s just business involving how much risk and exposure a company is willing to take on per customer.