Please help.
My wife ordered the Pixel 9a from Three when it was released and traded in her Pixel 7 Pro.
The new Pixel 9a phone arrives.
We sent the trade in phone off and eventually receive an email stating that the money for the trade-in phone would be applied against the device plan payments.
The trouble is, this never happened and no money from the trade-in ever came off the device plan.
We contacted Three and went round and round in circles, being passed from department to department
In the mean time we carried on making the device plan payments at the full amount.
After many, and I'm being generous when I say many, attempts to resolve this with 'Three' someone said they understood what had happened and they would sort it out.
The money was finally taken off the amount we owed, but for some reason the monthly bill stayed the same, something told us, this won't end well.
With the amount owing being so small, I decided to pay it off ,the amount owing now saying zero.
Now 'Three' are saying we owe them £xxx, which funnily enough works out to be the same amount as the agent eventually deducted from the device plan.
We have contacted them again several times, gone through the complaints procedure yet again and heard nothing yet again.
All we keep getting is more emails and more texts saying we owe £xxx and her credit rating could be negatively affected if we don't pay.
Short of contacting the C.E.O or looking for outside help, we have run out of ideas and are completely drained from speaking to people who simply don't understand us.
Please help.
Angry and very frustrated Husband.
