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13-06-2025 03:37 PM - edited 13-06-2025 03:48 PM
After being a three customer for around 10 years, I'm thinking seriously to bring three to court. And for sure move to another company.
I spend 7 days on calls and chats with customer services, and every time diferent lies and zero help. Useless.
After finishing my 2 years contract, 80 quid / month for phone and unlimited, they keep charge me monthly again and again for same amount. No explanation. Why do you charge 80 quid, when my handest has been paid in full in those 2 years, when you actually have unlimited monthly with 20 or 30?
I activate 7 days europe roaming friday, Saturday passing with ferry in france, baaam, 45 quid extra for 4mb of data. Same issue last year, I activate on my account extra option roaming, for that i paid separate, they didn't activate it, baaam, another 100 quid extra charge. I get stuck in Prague, without Internet, without beeing able to give phone calls for one day. Like a tourist is a nightmare.
After calling customer service to end the contract and move to pay monthly, and repeating to the guy again and again that i dont want another contract, just monthly rolling. he send me to sign another 24 months contract hoping that I will not notice or I'm blind.
Bye bye three.
on 14-06-2025 04:47 PM
Hi there.
It sounds like you're on one of the previous contracts where the device was not charged for separately from the air time agreement. As Paddiewack mentioned, those plans do require you to end the agreement or change it over to another plan when the minimum term is reached.
The charges you've mentioned sound like you were charged for using Maritime services while on the ship to France. Those services are not covered under your EU Roaming pass as Maritime networks are not one of the EU networks. It sounds like you could benefit from having a spend limit on your account, at least while travelling. This would prevent accidental roaming charges.
There are rolling monthly plans available that you can switch too, I'm unsure why the agent would have sent you info on a 24 month plan when you specifically said you only wanted a rolling monthly plan, but if that's still something you're looking to get, you can usually do that online without having to speak to the team. That way you can make sure you get exactly what you want.
Pete.
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on 13-06-2025 04:05 PM
Read the small print and stop whinging. It clearly says in the terms and conditions that after your minimum term has finished,your service will continue on a monthly basis until you give one months notice of termination. It’s the same for all networks. I suspect you’re looking as hard as you can to find issues to moan about and if you look hard enough you’ll succeed. But not on the point you’re originally posting about.