It looks like 3 are losing a lot of their loyal long term customers (including myself I've also switched to a different provider) due to declined for upgrading. I have the same problem, been with 3 for about 8/9 years and never had any problems upgrading before, I've tried to complain to 3 and got nowhere so I've escalated it and I'm now waiting for 3 to send me a deadlock letter so I can proceed with the complaint (I'm still waiting despite been told I'll get it within 5 working days) The upgrade was actually only £1 more than what I'm currently paying I just don't understand why so many long term customers are getting declined all of a sudden it's an absolute joke and the customer service is just terrible, so unhelpful, they just fob you off. The way loyal customers are been treated now is disgusting, I hope many others will also leave 3. They tried to offer me sim only and try again in 90 days but frankly they can stick it!!! Very disappointed indeed
