Hello,
I just don't know what to do next, please help me with how to approach Three.
On 18th of September I have raised (yet another) issue with my broadband connection. It was basically unusable, 3mbps speed on 5g for days. I was redirected to a chat with a technician, who asked me - after series of questions - to insert my broadband SIM card into my mobile phone. The reason - I never ever have any issues with my Three SIM card on mobile phone, always getting 300-500mbps speed on 5g. The result - broadband card couldn't even connect to 5g (couldn't connect to 5g on hub either).
The technician decided that my hub is faulty and replacement will be sent in the next few days.
After few business days of no contact I followed up on the case, and was told that it had been put on priority list and the hub will be send shortly.
Surprisingly - after another days of silence, I contacted the support again and again. I have been promised again that the hub will be sent in the next few business days, and I will have a follow up call to confirm the above. None of which happened.
I have raised a complaint, which I haven't even got any email confirmation of. I don't even know it has been acknowledged. All the contacts with the support should be logged under my support case number.
Please, I'm paying for the service I can't use. Have to buy data packs with my own money to tether connection from my mobile phone, which - again - never suffers from any speed/connectivity issues.
What do I do? If anyone could point me in the right direction...
