My internet consists of a NR510E router and 3 eero 6E uints. Last thursday during the night it lost connection to the net and despite numerous soft and hard resets it did not come back.
I disconnected the eeros and tried connecting via a cable to the router to access the admin page and ensured that the wifi was on and checked the connection to the 5G which it said was connected, although no packets sent or recieved.
On speaking to the useless customer support, they informed me that it was "congestion" and gave me a free month, or the option to cancel my contract. Now I have had this router for about 18 months, 12 months on a rolling monthly contract as there were so many bad reviews, and 6 months after taking out a 24 month contract as I was getting 600Mbps, a great internet speed all things considered and I was a great advocate for 3 home broadband.
Now when I check, my postcode is not now offered 5G broadband, (it was when I took it out), and they seem over keen to let me cancel. My view is that we both enetered into the contract, me to pay for it, them to supply the signal!
All I have asked the customer service to do is supply another router so I can test to see if this one as I suspect has an issue....they have not offered this as they put it down to congestion still.
Does anyone have anything I could try, or suggestions? (I have bought another 3 5G router which I will test as soon as it arrives).
Exasperated from Cornwall!
