No jiffy bag

[PrincessPeach]

I gave a months notice to end my contract on the 22nd of May for the 22nd of June. I was told on the 22nd of May that I would soon receive a Jiffy bag, which never arrived so I requested another one on the 24th of June, I was told it would arrive within 5 days, it did not so I requested another one on the 1st July. It has been 4 working days and I am concerned that this one will also not arrive within 5 working days. My router needs to be returned by the 22nd of July otherwise they have threatened to charge me £85 for an unreturned router. The incompetence of this company is next level, how can they threaten a charge without providing a returns bag? I need a Jiffy bag or DPD label, something to get this router than I really don’t want or need out of my house.

@JonathanBI have seen that you have been able to help lots of people on here. Please could you help me?

[JonathanB]

Hi @PrincessPeach, @Stazi,

Just to check in on this thread were your issues resolved? Please let me know if you need any help still.

Thanks,
Jonathan

[Stazi]

Hi Jonathan

Yes, i appear to be lucky all went well! Not 1, but 2 return bags received. Email today confirming reciept, together with final bill & £3 odd credit, but yet charged 55p for "Cancel contract fee". I can't be ar*ed to ring 3 for my 55p, but I know I should have that conversation

Regards.

[JonathanB]

Hi @Stazi,

Glad to hear that this is all sorted. If you check the final bill it should explain regarding refunds, my understanding is that they're sent automatically. I can't view your bill/account from here, but if there's a 55p cancellation fee this would imply that the cancellation has happened a day or two before the minimum term ended, but if the overall amount is in credit, then you'll be refunded the final balance.

Thanks,
Jonathan

[PrincessPeach]

Hi, yes it’s been resolved. Thank you so much for your help!

[JonathanB]

That's awesome news @PrincessPeach. We'll mark this topic as resolved, but please let me know if you need any further help.

Thanks,
Jonathan

[PeteG]

Hello there. 

There's a new process in place for arranging the Hub return, which involves the team simply sending out an email with a QR code to get started. I'd recommend popping through and asking them to send you the QR code, you should be able to get the return done then. 

Pete. 

[PrincessPeach]

Thank you for your reply! I’ve just spoken to Three on the chat who told me it could only be returned via a Jiffy bag and that they have been sending my Jiffy bags to the wrong address despite me confirming the correct address three times with them and changing it on my account in September 2024. Hopefully one will now arrive!

[JonathanB]

Hi @PrincessPeach,

Thanks for updating us. We need to allow 5 working days for a jiffy bag to be sent. Based on this, please let us know if it's been delivered by next Monday or not.

Thanks,
Jonathan

[PrincessPeach]

Hi, I still haven’t received the Jiffy bag, that’s the 3rd one I’ve requested. I spoke to three again today who said they sent the last one to the wrong address despite me confirming the address with them each time I’ve requested a bag. They’ve told me they will send another one, but I don’t think it will arrive. Please can you help me!