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Three Home Broadband: Zyxel NR5103E drops connection and WILL NOT RECONNECT AUTOMATICALLY
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on 03-20-2023 03:47 PM
Extremely frustrating - every time it rains, the router drops connection and DOES NOT RECONNECT automatically. It has to be rebooted manually, which you can only do from home.
If you're away from home and rely on your home broadband to monitor your home and your pets, you're screwed. This needs to be fixed ASAP.
Solved! Go to Solution.
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on 08-15-2023 09:23 PM
hi @JonathanB , i dont thing the change was done on the router, because:
- i check the APN and the wan setting before and after the talk with the support team and there was no change.
- i did manually change it to ipv4 explusively, then to ipv4+ipv6 and the speed was the same
- i did a factory reset on the modem just in case, and did all the manual change below including the apn address and ap IP version and still the speed was the same.
Only afthe the second chat with the level 2 support. i managed to regain the speed.
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on 09-04-2023 12:59 PM
Hey @456
Really sorry to hear that you're still facing problems. I'll send you a PM to get you in touch with some colleagues that can help get this escalated.
To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
Thanks,
John
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on 09-18-2023 11:09 AM
Hi there,
Thanks for that. However, I am getting so much anxiety from having had to deal with this for 8 months now. I have spent about a HUNDRED hours on this, which includes contacting your numerous teams, replacing two devices, reconnecting all my equipment, researching information online and posting on your forums. I need someone to take charge of the issue and sort this out. Your team can see from these forums that this is not an isolated issue. Thus, they should issue a fix and let us know what that is. Alternatively, I should be connected to someone via email who knows the issue and where I do not have to repeat myself every single time. It really should not be this hard getting internet to work.
While I appreciate your PM, that's just a link to your social media team chat, which I have already used numerous times before.
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on 09-04-2023 11:34 AM
I wouldn't waste my time if I were you. Move on to other network who will be better coverage than crappy Three.
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on 09-04-2023 11:36 AM
TBH, it's not about the coverage, but about their unbelievably bad customer service,
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on 08-30-2023 03:07 PM
I agree but best way leave them don't let take any monies from you if the service are unaccetable for 8 months you got problem with them. They won't care about customers anyway.
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on 08-22-2023 10:40 AM
Ok, HUGE issues here AGAIN. All of a sudden, half of my devices WOULD NOT CONNECT to the internet. It seems that the issues stems from the router starting to assign ipv6 addresses to all the connected devices, instead of ipv4.
I was able to get all the devices re-connected by following the instructions from this thread:
https://community.three.co.uk/t5/Broadband/FYI-IPv6-Prevented-VPN-Connection/m-p/14851#M2605
HOWEVER - my speeds have now dropped from 500+megs to 100megs. Is there a way for the router itself to use ipv6 to connect to Three but for all my home devices to use ipv4 to connect to the router? 🙏
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08-29-2023 06:49 PM - edited 08-29-2023 06:50 PM
Hi again @456 ,
For me the speed bump only lasted one day, the next day my speed got downgraded back to 120mbps.
At this point i'm not sure what else to do. looks like three support does not knows what is the issue.
so you set you modem to ipv4 and the conection went down to 100 meg again ?
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on 08-30-2023 02:37 PM
Exactly. The only way for my devices to connect to the router again was to set it all to ipv4. If set to ipv6, the speeds go up, but my devices won't connect as the router assigns them ipv6 addresses.
A COMPLETE AND UTTER MESS, @JonathanB. I am sick and tired of having to deal with this for months on end.
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on 08-30-2023 02:54 PM
I left Three and Smarty. They are pretty rubbish now! I just had enough of them!
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on 08-30-2023 03:04 PM
It's utterly UNBELIEVABLE how little they care about helping their customers and the numerous issues plaguing their services and equipment. I have been dealing with problems for 8 months now. EIGHT MONTHS. Unacceptable.
