Hi @Mariaaam1234,
Please bear in mind you're posting to a customer forum. Most of our members are your fellow customers, and they'll do their best to help, but they'll struggle to do so unless you explain the issue in a bit more detail.
Are you having trouble topping up on the website, or our app for example? Are you seeing any error messages?
Let us know and we'll do our best to point you to more help or a solution.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
