Network

[Jmehmood0444]

Hy Javeria here. I am using your network. From yesterday network not working. I opened your mobile application I see you added due 69.90 pounds. And your added 53.44 pounds previous balance. I don’t understand why you add. I using your network from last year first time you add due charged. I don’t know why you add. I am very confuse and upset because my network not working from yesterday. Please check and update by email. And please in mail what reason you add due charges. I am very upset about charges and network not working. 
Name: Javeria 

Three number: 07*********

account Number: 1************

[JonathanB]

Hi @Jmehmood0444,

Sorry to hear that you've been unable to connect to the network since yesterday. As you've posted to our public forums we've removed some info to help keep your data safe.

We can only give general advice here, but it sounds like your account may have been suspended if you've got 2 month's bills outstanding at the moment. We won't be able to discuss the specifics of your bills on the Community, but would recommend to get in touch here, the team can look into your bill query with you, and help provide options for you to get back online again.

Thanks,
Jonathan