OTP codes issue

[mrscee168]

Experiencing the same issue as others have reported -:unable to receive OTPs from anyone other than 3 having recently ported. Cannot make bank payments, log into several accounts, or reverify my WhatsApp. So incredibly frustrating to see this known issue and it cannot be addressed for at least 72 hours meanwhile the clock is running  down for me to return the handset and cancel in cooling off period. All the while I'm unable to use my banking and other critical apps.  Really regret moving from 02. Tried everything! 

[spannerman]

I have had security codes from my mobile banking verification sytem not come through today(25/06/25) hope this can be corrected as its not convenient to have to use the landline. if it continues will go to EE who do my broadband.

[NoServiceAgain]

I have the same issue - my credit card company have frozen my card because I haven't received OTPs and I can't call them because of the network issues.  You'd think that Three being part of Vodafone that they could switch the network to allow basic life to continue 

[JonathanB]

Hi there,

I'm sorry to hear that you were impacted by the outage yesterday. Our teams have worked to fix the issue as quickly as possible. I hope this has been resolved for you in the meantime. If you're still experiencing any issues, please restart your device(s).

Thanks,
Jonathan

[spannerman]

Well, my security codes came through about 5hrs after they were needed so there is a problem here that needs to be rectified pronto. These are an essential part of modern living so THREE get your finger out solving the problem.

[JonathanB]

Hi @spannerman,

I'm sorry for your experience yesterday. The outage mentioned here Calling issues 25/06/2025 was having impact on messages as well as calls, so this is the most likely explanation given the timings.

I hope that your normal service has restored in the meantime. Please accept our apologies for any disruption which this issue has caused.

Thanks,
Jonathan

[spannerman]

Seems to be ok now just tested and worked ok. Thanks for caring hope all problems are sorted as well.

[JonathanB]

Hi everyone,

Thanks for your patience everyone, and I appreciate those of you taking the time to try out the other troubleshooting suggested. Even though this didn't solve the problem, it helps narrow the cause down.

We're still working on resolving these issues. I'll let you know as soon as I have more to share.

Thanks,
Jonathan

[mrscee168]

Hi @JonathanB like others I have now- since this morning- received codes but not consistently. Could this be something working through the system?

[JonathanB]

Hi @mrscee168,

That's great to hear! There's a priority 1 investigation ongoing, I've not got full visibility of all the technical details, but that does certainly sounds like we're making progress now.

As you're all starting to receive the messages intermittently, I'd recommend to check in case any messages are being treated as "spam". In Android that's usually found in Messages, then click the profile icon in top right, and look for "Spam and Blocked"

If there's any genuine messages in the spam box, when you open the message you should get a prompt to mark the message as not spam which moves the message to your normal inbox. 

Thanks,
Jonathan