OTP codes issue

[mrscee168]

Experiencing the same issue as others have reported -:unable to receive OTPs from anyone other than 3 having recently ported. Cannot make bank payments, log into several accounts, or reverify my WhatsApp. So incredibly frustrating to see this known issue and it cannot be addressed for at least 72 hours meanwhile the clock is running  down for me to return the handset and cancel in cooling off period. All the while I'm unable to use my banking and other critical apps.  Really regret moving from 02. Tried everything! 

[chrisamos1]

Very strange, I’m working in London today and not changed anything at all and I have got an OTPC for a site I’ve been unable to get codes for. I won’t know until tomorrow if it is a regional issue when I’m home.

[MattJ]

I've tried for verification codes/OTPs in Surrey, Sussex and London over the past week and I haven't had any luck in any of the areas 

[chrisamos1]

So frustrating, I am concerned that when I get home to Northamptonshire it’ll stop coming through 

[MB22]

Chris, I had a couple of sites OTPs randomly start working yesterday evening having not previously and then by this morning they'd stopped again. Location was the same throughout. I wouldn't necessarily read too much into it even if they don't work tomorrow.

[chrisamos1]

If it does as u say I may cry….

[JonathanB]

Hi everyone,

I'm sorry to hear about all the disruption this is causing. I just want to reassure you all that we have seen this topic and related ones around issues with OTPs not arriving following recent ports, and we're passing on all the feedback to the relevant teams.

I appreciate it's potentially a bit more difficult to test than triggering an OTP from an app, but can anyone affected confirm if texts from mobile numbers on other networks are being received or not?

I'll let you know as soon as I'm aware of any updates, or if we need any further info to help investigate this.

Thanks,
Jonathan

[JonathanB]

Hi everyone,

Thanks for your continued patience. Our porting team are coordinating with their counterparts in the other providers to identify the problem and fix this.

I'll let you know as soon as we have any updates, or if we need any more info to help the investigation.

Thanks,
Jonathan

[JonathanB]

Hi everyone,

We're still awaiting an update from our porting teams, but a similar topic was also shared that turned out to be a handset settings issue, so I'd encourage everyone to check out: Not receiving SMS Verification Text messages for some applications.

Please let us know if this helps.

Thanks,
Jonathan 

[Sls1972]

Hi

Mine ported from Vodafone today and I'm having the same issues as everyone else.  I'm a Samsung user. 

I cant access universal credit or banks etc. I'm really concerned? 

Any updates on this? 

Thanks