Three is The Worst mobile Network in the whole UK

[KAY21]

According to annual survey, mobile provider Three was found to be one of the worst, ranking in sixteenth place with a customer service score of just 66 percent. Nearly half (45 percent) of Three customers who took part in the report, claimed that they faced an issue in the past 12 months, making Three users the most likely to experience difficulties

[Winnipeg]

I've been with three since 2003 with the Panasonic GDH7 flip phone 

I've experienced problems twice in this time

[Mover321]

Absolutely the worst! After three months of hassles I’ve got a PAC code and will leave this pathetic network!

[Gregster1970]

Have to agree. I contacted customer support when I got back from abroad, as my phone wouldn't work, even though I paid for the data roaming add on. The guy was quite happy to keep saying "That isn't included in your plan" (Even though I bought the add on"

[Yorkshire-Tyke]

Sorry to hear you weren't listened to Gregster1970. Really frustrating when they just repeat answers parrot fashion.

In one of my previous (and very long) complaints with an advisor - that was going nowhere at all - I was asked: "What is my expectation of THREE?"..I replied: "To just give me accurate information." He was really reluctant to admit THREE had given me the wrong info' on my remaining allowance, even though it was there on my dashboard.

Currently, I'm using a 3G Dongle and, as you may know this is to be switched off in September. I tried to get online help and, also help from a THREE store regarding purchasing a new 4G dongle - but was offered nothing. Really disappointed with their customer approach - I will be moving to another mobile provider soon..

[Mp3ger]

Appalling customer service. I have been with them for almost 20 years. They do not value their customers. Once I have used the data passports on my account, I will be off.

[tarantella]

I read that article and I don't think it's entirely fair.

In my experience Three far surpass EE, O2 and Vodafone.

The Three network has improved greatly over the last few years.

The article only cites negative comments left on Three Community chats.

But what about all the 1000s of customers who are happy,  but just choose not to post about it ?

[Mover321]

Surveys have 95% confidence interval. Meaning that when a cross sample of users / customers are surveyed, the margin of error is less than 2.5%. These are samples across the board. Not just those who complain. If you’re happy with three, good on you. Most of their customers are not! That’s a fact. Just look at their attrition rate. They are losing market share hand over fist. Customers speak by moving away. Three is first rate crap!

[Disappointed999]

With the greatest respect you must be joking or working for three. Everything that Yorkshire-Tyke has said above has been what I’ve personally experienced. Three has made pay as you go a complete and utter nightmare. I have spent hours on the phone with them compared to almost no time at all before the “revamp”.

Totally useless and their coverage is the same. I barely get any decent service in places where vodaphone and o2 users have maximum service. And he’s right about the customer service. They’re all lovely to speak to but I feel like I’m talking to a robot 🤖 with only limited generic responses. Really dissatisfied and disappointed 

[Mover321]

Spot on! Three has gone from the gutter to the sewer!