intermittent connection problems

[rojas]

Every day I have the same connection and coverage problem with this company. I'm fed up with their service. They've raised my rate from 9 pounds to 14 pounds for not accepting their contract. I request a reduction in the following billings and a change to a new SIM card.

[MichaelP]

Hi there @rojas,

I'm just checking in with you about this, as we didn't hear back. 

Were you able to connect with customer services to discuss the billing issues and SIM card switch? The price may have seen a £5 increase if the direct debit instruction was removed, but any new contractual price plan would need to be agreed upon with your consent.

Thanks,

Michael

[JonathanB]

Hi @rojas,

Sorry to hear you've been experiencing issues with your coverage and connection.

This Community is our customer forum, rather than customer services. We're happy to discuss any issue here, but we don't have access to your account, so we don't know any more about the issue than what you've told us on your post.

If you can explain a bit more about what happened that your rate has been raised, we might be able to give more advice, or you may be best to contact customer services, as they'll have access to your account records.

If you need to replace your SIM for some reason, such as it being lost, faulty, or due to a change of handset requiring a different size of SIM, you can order a replacement through your Three account online or on our app, customer services, or by bringing photo ID to a Three store.

Thanks,
Jonathan