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How do i cancel and Add On?

hi there. I've been going around in a loop on the website trying to find out where on earth i cancel an add on, any ideas? I clicked the wrong one and my new £35 one is due to start tomorrow (Tuesday) and i only wanted the £15 add on so i'd like to c...

Phoxy79 by • Fledgling
  • 11037 Views
  • 1 replies
  • 0 likes

Add on expiration date

I have an  unactivated 30 day add-on in my queue that says it expires on 15/9. Does it expire automatically on that day or 30 days after it is activated? Thank you.

gehrett by • Fledgling
  • 2560 Views
  • 2 replies
  • 0 likes

Problem cancelling add ons

Hello, I need help cancelling an add on. There is no option to do so through the App. I've seen that this is a recurring problem from these chats. I tried to do it last month and got charged, it will renew tomorrow again and I have no control over it...

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natq by • Fledgling
  • 3076 Views
  • 2 replies
  • 0 likes

Data is not activated

I am an international customer who uses prepaied sim.after i used up all of my 5 gb datas, I did 'add-on' twice a few days ago.so i can see my history that i paid on my three account. but i cannot use my new data at all.i think my new data is not act...

hyemi by • Fledgling
  • 4475 Views
  • 5 replies
  • 0 likes

Best solution How to buy Data Pack for Existing PAYGO Account?

I have a PAYGO account from 2018 so I guess that is the old PAYGO.  I want to buy the Data Pack and I can't figure out how. Even when I am logged onto the website, this page shows up https://www.three.co.uk/payg-data-packs?intid=yxtsrch-support-data-...

username by • Fledgling
  • 5829 Views
  • 4 replies
  • 0 likes

Data packsand add ons

Hello, please assist and help me i have active data pack of 15 pounds/30gb with 12gb roaming data that will expired on 12 sept 2022. But i have consumed the 12gb roaming data and im outside uk using roaming data. I have added a 12pounds add ons but w...

Redick by • Fledgling
  • 1592 Views
  • 1 replies
  • 0 likes

Turn off add-on

I used more data than usual one month so bought a 1gb add-on which I now can't turn off and get charged every month. How do I deactivate this scam so I'm not charged every month until I change provider?