Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.
I need to cancel an order made online at 1am on 29/08/23. Your support hours are inconvenient to me. I have just tried to order a 14 day EU Go Roam package which should have been added to my current pay monthly plan which expires in January 2024. I n...
I have an advanced plan and states I can use 12gb on eu data roaming. But I have received the text saying a charge of 1.67 has occurred and I can use data for 24 hours under the fair usage policy. I'm in lanzarote if that helps I have data roaming tu...
I am currently out of UK and have Roaming turned off in my phone settings, data is turned off for the sim yet still every day there is a £2 charge for roaming with 1kbps approx 2am daily.I assume this is some automatic check by 3.1 - Why I am being c...
I’m trying to use a premium add to phone bill and it’s not working. Any idea what I’m doing wrong and how to remove?? Thanks
Hi, I am existing contract customer, can I import a phone number to replace my existing number on my plan? Thank you!
I'm living on the Isle of Man and for the last 3 years service has been great. However 3 months ago this changed I'm being charged for roaming when the 3 website says it's excluded from charges, and I've double checked and it should be included in ...
I have one account with multiple numbers. And had no problem for years. Accessing them. I entered the phone number, entered the password. Bang, I was into the account that I needed to be in to check spending caps, etc.Now they’re trying to tell me th...
Hi, I have bought a 50GB Preloaded Data Pack, so that I can use my phone in the USA using Go Roam. One of the prerequisites before roaming is to make a chargeable event such as a call or SMS. However call and SMS are unlimited (free?) within this p...
Hello, I hope this message finds you well. I wanted to reach out regarding the recent communication about the termination fee associated with my contract. I have come to realize that I unknowingly entered into this contract without fully understandin...
Hi,I cannot also re-register. Says these details are already registered? 3, can you help with this. I have two numbers/sims, one that I use and another for my wife.Thanks.
