Accounts and services - Get support for Three services

We’re having some problems

I haven't been able to log into my three. I've tried several different devices, I've tried wifi and mobile data, I've also tried incognito mode and other browsers

Best solution Hi im on 3 wifi and it not.lettimg.me get a code for.peter.kay tickets

Hi I've got mobile 3 WiFi potable and it doesn't let you get rewards or anything I can't access the code it asking for it said it texted me but I don't receive a text as it portable.wifi how do I claim rewards thankyou

Pay as you go cannot check balance over 3 app and web site

I tried over a week for checking my balance over both 3 app and website but they shown sorry they know the problem and try to fix it, trying to contact 3 agent but they are not helping out at all, only told me to reset password.

Bill paid twice

I've just paid my phone bill of £62 pound but my bank is saying they're taking £124. I need this back to pay other bills so what do I do?

Best solution New payg invalid details

I activated my payg sim yesterday. I have been unable to sign in either in the app or online. I keep getting 'Those details aren’t quite right. Have another go.' The details are correct. I can change my password & receive the email link.I have topped...

Can't log in/register

Tried absolutely everything. Messaged support and reset my password twice but still get an error message and still can't log in to my three. Really disappointed and thinking of switching already...

My3 unable to login

I recently signed up to a mobile wifi plan with Three. So far, so good. The connection suffers at peak times, but I guess that is to be expected. My issue is that I have been unable to sign into my my3 account to configure the set-up. I enter the Thr...

Problem cancelling add ons

Hello, I need help cancelling an add on. There is no option to do so through the App. I've seen that this is a recurring problem from these chats. I tried to do it last month and got charged, it will renew tomorrow again and I have no control over it...