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Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

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My3 unable to login

I recently signed up to a mobile wifi plan with Three. So far, so good. The connection suffers at peak times, but I guess that is to be expected. My issue is that I have been unable to sign into my my3 account to configure the set-up. I enter the Thr...

nickmo82 by Fledgling
  • 3061 Views
  • 1 replies
  • 2 likes

Problem cancelling add ons

Hello, I need help cancelling an add on. There is no option to do so through the App. I've seen that this is a recurring problem from these chats. I tried to do it last month and got charged, it will renew tomorrow again and I have no control over it...

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natq by Fledgling
  • 2829 Views
  • 2 replies
  • 0 likes

3 APP

I got 3 App and I am registered. For some reason I can’t login?

Sunny by Fledgling
  • 1695 Views
  • 2 replies
  • 0 likes

My3 account blocked

I have my three account blocked and I can't unblock it because it tells me that they have a system error, I need help 

ana1 by Fledgling
  • 9241 Views
  • 6 replies
  • 0 likes

Several phones on one My 3 account?

I administer the three contract Sims for my family's phones under my name.  I recall being able to manage all three numbers and contracts all under one login previously on the Three website.  Under the current My3 sytem it seems the login is by numbe...

pkendall by Fledgling
  • 14907 Views
  • 3 replies
  • 0 likes

My3 Account for Broadband Hub

Does anyone know how I can log into My 3 account (either online or via the app) using a number which is for my 4G broadband device? Since the SIM is in the router and not a phone, it can't receive texts but every time I try to log into my account, it...

EP by Fledgling
  • 11347 Views
  • 7 replies
  • 0 likes

My App - quick switch between accounts

I have a number of accounts - I know wishing the My 3 App - that I can logout - then Login using the drop down - however, would like the option to switch between accounts from within the App - is this something might be added?

Three app

Any idea why since upgrading I can no longer view my bills in the app and keep getting this message? Been happening for last two months, was fine before upgrade. Thank you  

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MRDB90 by Active
  • 2482 Views
  • 3 replies
  • 0 likes

Spend Cap

Looking at the  ‘My3’ App; cannot see ability to update/ set ‘spend caps’ - so is this still only done via a call ? As would be good if able to update online?