Devices

My three app

Hi Login issue just like to say thanks for fixing login issue with iPhone 7cheers tim

I’ve purchased an Apple Watch Ultra 2 contract, I already have a contract for my Airtime with Three. As part of Apple Watch purchase I get 24m contract to share my allowances with the Watch. When I try and set-up cellular on the Watch app through iPh...

Disgraceful Service

I have never had such a terrible customer service experience in my entire life. I have an apple watch ultra 2 which I upgraded from apple watch ultra 1. The ultra 1 worked fine, now I can't activate the mobile service on the watch 2. I spoke to one ...

No Delivery Date

Hi,I upgraded 3 days ago to an iPhone 16 Pro Max 256gb Natural Titanium and following a fraud check call the next day, was told that my order had gone through (recieved an email confirming this). The person I spoke to from that team said that my orde...

number transfer

hi i got a new sim contract with three i was with ee so different number and i asked for a number transfer. i got the sim in post on the 25th so Friday and i set it to change today on the 28th Monday and it still hasn’t changed to my old number

Data Add on problems

Hi, I have just purchased an unlimited data add on for the month for £25. When I go to the add on section of the app, it says it’s active and is £0 and is not showing up on my bill.I am still getting messages saying my current data is running out. Do...

Convert sim to esim iphone

Am on a sim only plan not a three your way plan iphone 14 pro max am looking to get a 16 pro but would like to convert to esim.How can I do this? On the my3 app I went to help and pressed replace sim nothing happened also there is no option to conver...

iPhone 16 pro max order

I ordered a new iPhone 16 pro max on the 30th of September and was told delivery will be on 30th of October. This is fine if it’s on time as I go on holiday a few days later. So I suppose my question is am I likely to get it on this day and why hasn’...

iMessage activation error

I’ve just got a new refurbished iPhone 14 Pro and everything’s gone fine setting it up except my iMessage and FaceTime won’t connect to my phone number and I get an error saying “an error occurred during activation try again” whenever I try. I’ve res...

Upgrades

Hi, I came into store yesterday and upgraded, I will be getting the iPhone 16 but waiting for it to be delivered, I’m just wondering when will that get changed on my app?Thank you Katrina.

Conversations