Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34939 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 12166 Views
  • 2 replies
  • 4 likes

Best solution LONDON UNDERGROUND WIFI

I am aware Three allow access to Wi-Fi on London Underground ( via Virgin login page ).  However, in practise this is a faff - ( trying to recall the url, adding details & remembering the password etc….. ) therefore, as a suggestion - could you imple...

No service in USA

Have a 3 PAYG connection , went to the US on holiday - despite the roam as at home claims by 3 , there is NO SERVICE , no way to even call the UK or use data , just NO service - fooled again .

As-usual by Fledgling
  • 4387 Views
  • 3 replies
  • 0 likes

Data Roaming

Roaming charge £5 each day for unlimited data which has to renewed each day,Why on earth can we not buy for the days away rather than one day at a time, or even a week at a time, month at a time etc.?it seems that other providers are steeling the ini...

1Steve by Fledgling
  • 3450 Views
  • 2 replies
  • 1 likes

M113by

Hi, I top up my sim card on 11 of August. However, the bundle is still not active until today. This is my number 07*********.   Please return my 10£ 

Khulud by Fledgling
  • 1205 Views
  • 1 replies
  • 0 likes

Free websites with no data

 Hello, I’ve been using a three sim since a month but I don’t have data on it. However I can enable data and it will connect to 4G LTE. But I cannot use data.But it is normal and it’s not the point of this thread.I can access the three.co.uk website ...

ytbeat32 by Fledgling
  • 2044 Views
  • 1 replies
  • 0 likes

Best solution Porting and messages

We recently joined three and ported our O2 numbers. We can call using our old O2 number on three but when sending texts, they send and receive from the three SIM number? Does anyone know how to solve? 

Ruthe by Fledgling
  • 10862 Views
  • 8 replies
  • 1 likes

Allowances replacement

Hi,I been spoken to 3 customer services a fews days ago i been complaining about internet and call interruption in 0X3 area,,my allowance expired today I been promised to replace my allowances credits of the days interrupted could you activate the al...

Maky by Fledgling
  • 1481 Views
  • 1 replies
  • 0 likes

No internet connection on mobile data

Hi, I have enough data, but have no internet connection on mobile data. I am on 4g. I have checked but there are no network issues where I am. I have turned airplane mode on and off, shut down and restarted my phone, but no luck. 3 Live Chat is not a...

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