Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 14415 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5001 Views
  • 2 replies
  • 3 likes

No internet connection on mobile data

Hi, I have enough data, but have no internet connection on mobile data. I am on 4g. I have checked but there are no network issues where I am. I have turned airplane mode on and off, shut down and restarted my phone, but no luck. 3 Live Chat is not a...

Wifi

Can not log on to my3 app when using WiFi can connect when WiFi is disabled 

Eleccy by Fledgling
  • 4590 Views
  • 8 replies
  • 0 likes

How do I switch to 3G only on iPhone 13?

4G is extremely congested near me (<0.3 Mb/s download) and no 5G. Customer services told me to switch to 3G (under Settings > Mobile data > Mobile data options) as it should work better but the only options I get are: 5G On, 5G Auto and 4G. Does anyo...

Net work

I’ve just moved over to 3 from virgin media and the package I’ve been given is unbelievable value for money. I can’t believe how much virgin was ripping me off. Plus the transition moving my old phone number over by the colleague at the call centre w...

Anniem by Fledgling
  • 1610 Views
  • 2 replies
  • 1 likes

Device & network

I’ve been with 3 for a few weeks now as they accepted my contract for iPhone 11 which I love muchly. I have had no issues with 3 whatsoever & I would highly recommend their services

Best solution Swapping a number between three sims

Hi I want to change my contract to a phone from Samsung with a three contract sim. I'm currently om three but they can't match the deal even via an upgrade. If I was to take out the new three contract via Samsung is it possible to transfer my number ...

NW by Fledgling
  • 31558 Views
  • 13 replies
  • 0 likes

Signal

My signal randomly goes on and off on random places then only works if I have Wi-Fi on or if I switch my phone on and off! Never works at my work anymore but did before anyone else have this problem? 

Kayla19 by Fledgling
  • 1740 Views
  • 2 replies
  • 0 likes
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