Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

JonathanB by Community Moderator
  • 2548 Views
  • 6 replies
  • 1 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3096 Views
  • 2 replies
  • 3 likes

PAC code and EE number not not transferred by THREE

I have exactly the same problem with PAC code and EE number not not transferred by THREE despite their repeated promises that it will be transferred without any problem!! The man at THREE retail in Sutton, implemented the transfer from EE to to THREE...

Help by Fledgling
  • 1065 Views
  • 1 replies
  • 0 likes

Porting issues. No idea when can be resolved

My wife transferred from plusnet over 10 days ago. She is still unable to receive calls or texts through three. Spoken to customer services at leat 5 times and always told it will take another 48 hours. Not good enough. Both my son and I told her to ...

GRYB57 by Fledgling
  • 1114 Views
  • 3 replies
  • 1 likes

Business account

Is there any difference being on a Business Account, compared to being on a Personal Account?

Recently moved from Vodafone, can't receive calls or SMS

Hello, can someone please help - I've recently moved from Vodafone providing my PAC number to keep my number, I was informed the switch was completed end of May. I can make calls fine - but can't receive calls or SMS.I'm on the iPhone 14 pro max - ha...

Not receiving calls or texts since porting number from Vodafone

As the title says, since joining Three and porting my number from Vodafone I'm not receiving calls or text messages.  Have tried all suggestions from other threads. Would appreciate if someone could look into this? (iPhone 12 pro, iMessage is working...

pj2412 by Regular
  • 4246 Views
  • 11 replies
  • 0 likes

Voice breaking up on calls!

I can’t have a conversation on the phone as I keep breaking up, ‘three’ shows no problems at my address!. Visited my local phone shop who told me there is a problem with three and people have been in to complain. I’ve checked OFCOM coverage checker a...

Noiff by Fledgling
  • 1074 Views
  • 1 replies
  • 0 likes

Bad reception and no internet in NW10

HiIt has been 4 days now that I have got no internet in NW10. What is going on?Since saturday morning 29/4 all is see is generic "We are fixing and issue in your area" automatically updated every 15 minutes. How much longer is it going to take???

Ed123 by Fledgling
  • 944 Views
  • 1 replies
  • 0 likes

No signal despite coverage checker

Hi all. I wondered how I complain to 3 about misrepresentation on their coverage map. Does anyone know please? I've tried a couple of routes and nothing has come up. I live in PE28 and the coverage map says excellent 4G. However, I can barely use my ...

Jsand by Fledgling
  • 2540 Views
  • 1 replies
  • 1 likes
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