Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34960 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 12169 Views
  • 2 replies
  • 4 likes

Access Voicemail from another phone

Just curious if anyone knows how the Three system knows which voicemail account to access via just the PIN? To access your VM from any phone, you can call +447782 333 123, followed by your PIN.Given that the PIN can be a minimum of 4 numbers, there's...

Signal quality 2023

Signal reception in my house in nw london got worse in 2023. All devices with three contracts now barely usable…anyone else?

Grok by Fledgling
  • 2103 Views
  • 2 replies
  • 0 likes

Trouble with calls.

Hi all,I have a Samsung S20 FE 5G.I'm having real problems with making/receiving call in my home, i've been with 3 since Sept and it's always been the same ! if i receive a call whilst at home, i will answer the phone, but the caller can't hear me, a...

Cannot receive calls or texts on payg sim

I received a payg simcard replacement the previous one I lost and I had it blocked it. the replacement I received  has been activated about 2 weeks ago I have signal(bars) but I cannot receive calls or texts not even my voicemail for some reason or t...

O2 port number problems

I joined Three in July and since porting my number from O2 i have been unable to receive calls from people on the O2 network, three at first said everything was fine because they could call me but it took me to investigate it further and tell them it...

Foulksie by Fledgling
  • 1778 Views
  • 1 replies
  • 0 likes

Cannot receive phone calls while roaming

I am currently in India and cannot receive calls to my mobile.  I can receive SMS, make outgoing calls and use data but when people try to phone me from UK they get the message "this number is not able to accept calls".  I have tried different networ...

Carok1 by Fledgling
  • 7962 Views
  • 1 replies
  • 0 likes

Phone network dropping calls

New customer, after 4 minutes the 3 network just drops the call. You can phone back immediately, but same again 4 minutes and 3 network drops the call again. At least the network is consistent! Anyone got any ideas?

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