Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32675 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11425 Views
  • 2 replies
  • 4 likes

Mast issues in PL2

Anyone know when the engineering work will be completed in the PL2 area of plymouth it has been going on for ages.

PLYM1978 by Fledgling
  • 2803 Views
  • 3 replies
  • 0 likes

issues

I payed for my monthly phone bill on Wednesday £17 and my calls are still not on and I still don’t have internet outside I can’t even send messages on iMessages outside of my house . when I ring 3 it says my payment has already been payed and my call...

Calls

Does anyone have problems when receiving calls or making calls , for example they can not hear you.Also no network when indoors .

Harjb2 by Fledgling
  • 2516 Views
  • 3 replies
  • 0 likes

Calls dropping / poor call quality (network mode)

I live in an area with occasional 5g coverage, but more often it is 4g or 3g.I frequently have dropped calls or poor call quality. I went on to a chat with Three, and the advisor said to change my network mode from 5g/LTE/3g/2g to LTE/3g/2g.Will this...

Anonymous by Not applicable
  • 6591 Views
  • 2 replies
  • 1 likes

Roaming in USA, can't receive calls

I've been in the USA for 2 weeks, roaming on T-mobile. I can make calls back to the UK, receive texts and use data. I can't receive calls or send texts. I have a Pixel 6a, unlocked from the manufacturer and a pay monthly customer. Fully up to date on...

hd by Fledgling
  • 10732 Views
  • 13 replies
  • 0 likes

About Calls

My account shows calls are unlimited.But when I call, it says I need to charge account balance, because it’s too low.So I changed it a little, and try to call. But While I’m calling, the device stop to connect and say the same thing above. My device ...

Shin by Fledgling
  • 4131 Views
  • 4 replies
  • 0 likes

4g LTE calling

Can all users here please help. I have a sim free Moto g62 5g. When making a call the phone stays on 5g BUT the internet becomes dial up speeds lol. Further investigation reveals that 4g LTE super voice is not working. HALF my research says you have ...

No network

Hi my daughters phone isn’t working it keeps saying your service does not allow access can ya help me please 

Low or no signal due to phone mast removal.

HI all,I live in Worthing, when I first joined the Three network I was getting roughly 3-4 bars on my phone inside my house, which was great.Then a year or so ago I notice my phone kept losing the signal and was only showing 1 bar, or "Wifi calling" ...

AdamPD by Fledgling
  • 2588 Views
  • 1 replies
  • 0 likes
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