Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 16179 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 6281 Views
  • 2 replies
  • 3 likes

5G Mast

Is there anyway to ask Three to look into installing a 5G mast locally. Im on the very edge of 5G coverage, would love some super speedy internet. Even 4G isn't the fastest here, until about 1am. 

Al87 by Fledgling
  • 2030 Views
  • 2 replies
  • 0 likes

No service

My Daughter has moved into a new uni flat and has no service in or around the flat, is there anything we can do about it?

Joc69 by Fledgling
  • 1566 Views
  • 1 replies
  • 0 likes

Speed cut down

Network is going to be crap,  internet spet les then 5kb/s with straing 4g+ its fake. Phone lte. Lte +, sims swam swap, phones, is same problem for lots friends,  traveled day by day different place aroud uk . Almoust without speed. Its not possible ...

Boontr by Fledgling
  • 1267 Views
  • 1 replies
  • 0 likes

Update on Network Repairs in Enfield London?

Hi. It's been a few months now and there are still ongoing upgrades/repairs to the network infrastructure in the Enfield Borough of London. Is there a time scale when we can expect this work to be completed and full functionality restored? Thanks 

Cannot access my data in europe

My husband and I are travelling in Germany.  He has been here for 2 months and all of a sudden he cannot access his mobile data.   He is being asked to sign into a network and then receives a notification that he has used up his data even though on t...

Sladey13 by Fledgling
  • 1548 Views
  • 1 replies
  • 0 likes

Calling

Hi i have a s21 ultra and i keep having this problem where im calling someone  or receiving  a call and i can hear them but they cant hear me whats so ever and when i try calling them back its the same im having to either wait a while or restart my p...

H4700n by Fledgling
  • 2958 Views
  • 4 replies
  • 0 likes

5G signal

I keep reading posts about 5G signal issues and the lack of coverage now this may sound a bit complicated but as I understand it a 5G signal is much less able to penetrate through things like walls windows ECT in the same way that a 3G/4G signal can ...

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